250+ TOP MCQs on Effective Listening and Answers

Professional Communication Multiple Choice Questions on “Effective Listening”.

1. A successful manager should be a trained listener.
a) True
b) False
Answer: a
Clarification: The statement is true. A successful manager or businessman should be a trained listener. He/she should adopt certain strategies for success.

2. Which of these should be avoided for effective listening?
a) Pre-listening analysis
b) Listening to structured talks
c) Team listening
d) Predicting
Answer: d
Clarification: One should follow seven strategies for effective listening. They are: listening in conversational interaction, listening to structured talks, pre-listening analysis, not predicting, links between parts of the speech, team listening and listening and note taking.

3. In which of these does the listener pick up special features of the speech?
a) Listening in conversational interaction
b) Listening to structured talks
c) Predicting
d) Team listening
Answer: a
Clarification: Listening in conversational interaction is an important listening strategy. One has to listen to the conversation and pick up the special features of the speaker’s presentation.

4. A well organised talk is a _______ talk.
a) short
b) long
c) random
d) structured
Answer: d
Clarification: The correct statement is: A well organised talk is a structured talk. It is an effectively prepared talk for a special purpose.

5. Which of these should be avoided in pre-listening analysis?
a) Mental discipline
b) Concentration
c) Prejudices
d) Patience
Answer: c
Clarification: For pre-listening analysis, exercise mental discipline and concentrate seriously. Avoid prejudices against the speaker.

6. Predicting is the technique to forecast what the speaker will say.
a) True
b) False
Answer: a
Clarification: The statement is true. Predicting is the technique to forecast what the speaker will say or place the idea before the audience.

7. In which of these, should the listener be able to make connections between different segments of the speech?
a) Listening to structured talks
b) Links between parts of the speech
c) Team listening
d) Predicting
Answer: b
Clarification: A good listener must be able to establish relation between different parts of the speech. This is possible if listener is attentive and keeps his mind open.

8. Which of these is based of effective listening?
a) Note taking
b) Notice writing
c) Letter writing
d) Predicting
Answer: a
Clarification: Note taking is based on effective listening. While note taking, listener has to concentrate on contents of the speech.

9. Which of these should be avoided while note taking?
a) Concentration
b) Evaluation
c) Listening
d) Using phrases
Answer: b
Clarification: At the time of noting, the listener should try to understand the speech instead of evaluating. Also don’t try to anticipate what the speaker will say.

10. Which of these is not a type of text for reading?
a) Reference material
b) Chats
c) Scientific text
d) Technical text
Answer: b
Clarification: There are three different types of texts. They are: reference material, scientific text and technical text.

11. Which of these is not a deterrent to the listening process?
a) Lack of interest
b) Ego
c) Confidence
d) Fear
Answer: c
Clarification: There are six deterrents to the listening process. They are: lack of interest, ego, preconception ideas, preoccupation, fear and the familiarity trap.

250+ TOP MCQs on Syllable, Consonants and Vowels and Answers

Professional Communication Multiple Choice Questions on “Syllable, Consonants and Vowels”.

1. The nucleus of the syllable is the vowel.
a) True
b) False
Answer: a
Clarification: A syllable is a unit of pronunciation which consists only a vowel or a vowel and a consonant. The nucleus of the syllable is the vowel; the consonant is its marginal element.

2. What is a consonant called when it is placed at the end of a syllable?
a) Releasing consonant
b) Arresting consonant
c) Dental consonant
d) Alveolar consonant
Answer: b
Clarification: When a consonant is placed at the end of a syllable, it is called an arresting consonant. When it is placed at the beginning of a syllable, it is called a releasing consonant.

3. What is the structure in the following syllable : pack?
a) CVC
b) CV
c) VCC
d) VC
Answer: a
Clarification: In CVC, C stands for consonant and V stands for vowel. For the word pack, the first letter p is a consonant. The last two letters c and k are also consonants, but they come together to make a single sound. Between these two consonants, there’s the vowel a. Hence the structure of the word would be CVC.

4. f and z are examples of :
a) Bilabial consonant
b) Sibilant consonant
c) Dental consonant
d) Alveolar consonant
Answer: b
Clarification: A consonant is a letter of the alphabet which represents a sound that can only be articulated with a vowel. Sibilant consonant like f and z are exceptions which can be pronounced without the help of a vowel.

5. Which of the following is a voiceless sound component?
a) b
b) d
c) c
d) g
Answer: c
Clarification: The voiced sounds in English are l,b,d,g,v,z,m,n,r,w,j, that is, the vocal cords must be used in order to produce the sound made by these letters. All vocoids and semi-vowels are voiced sounds. The letter c’s sound on the other hand, can be made without using one’s voice. Hence, c is a voiceless sound component.

6. According to the place of articulation, which of these is not a type of consonant?
a) Bilabial
b) Dental
c) Velar
d) Public
Answer: d
Clarification: According to the place of articulation, consonants are classified into 9 types. These are Bilabial, Dental, Labio-dental, Alveolar, Post-alveolar, Palato-alveolar, Palatal, Velar and Glottal.

7. Which of these consonants are the one whose place of articulation is the lower lip and upper teeth?
a) Bilabial
b) Dental
c) Labio-dental
d) Glottal
Answer: c
Clarification: For the labio-dental consonant, the place of articulation is the lower lip and the upper teeth whereas for the bilabial consonant, it is the upper and lower ljp. For the dental consonant, it is the teeth and tip of the tounge.

8. According to the placement of the tongue, which of these is not a type of vowel?
a) Cross vowels
b) Front vowels
c) Back vowels
d) Central vowels
Answer: a
Clarification: The classification of vowels can be made into three depending on the placement of the tongue. These are front vowels, back vowels and central vowels.

9. As per quality, vowels sounds can be differentiated as Monopthongs and Dipthongs.
a) True
b) False
Answer: a
Clarification: Vowel sounds can be differentiated as per their quality as Monopthongs and Dipthongs. Monopthongs are pure vowels, because theydo not change in quality. Dipthongs are gliding vowels, and they change their quality continually.

10. Which of the following vowels is an example of back vowel?
a) i
b) e:
c) u
d) a
Answer: c
Clarification: Back vowels are pronounced by placing the back of the tongue towards the soft palate. Examples of such vowels are /o,u,u:/

250+ TOP MCQs on Transformation from One Form of Sentence to Another and Answers

Professional Communication MCQs focuses on “Transformation from One Form of Sentence to Another”.

1. Which of these is an assertive sentence?
a) Why waste time in reading trash?
b) I wish that I were healthy again.
c) How beautiful is the rainbow!
d) Please have a look at the brochure.
Answer: b
Clarification: The sentence ‘ I wish that I were healthy again.’ is an assertive sentence. An assertive sentence states a fact, describes a thing or reports an event. It is also called a declarative sentence or a statement.

2. Convert the affirmative sentence into a negative sentence:
Mili is prettier than Neha.
a) Neha is not as pretty as Mili.
b) Mili is not as pretty as Neha.
c) Neha is not as prettier as Mili.
d) Mili is not prettier than Neha.
Answer: a
Clarification: The correct statement is: Neha is not as pretty as Mili. Both of them are assertive sentences but one is affirmative and the other is negative.

3. Convert the following interrogative sentence to an assertive sentence:
Who would not love his country?
a) No one loves his country.
b) Everyone loves his country.
c) Someone loves his country.
d) Everyone loves the country.
Answer: b
Clarification: The correct assertive sentence is : Everyone loves his country. The interrogative sentence is actually a statement saying that, there is no one who does not love his country.

4. Convert the following exclamatory sentence to an assertive sentence:
Hurrah ! We have one the match.
a) Hurrah, we have one the match.
b) We won the match.
c) We rejoice to have won the match.
d) We have won the match, hurrah.
Answer: c
Clarification: The correct assertive sentence is: We rejoice to have won the match. An exclamatory sentence expresses sudden emotion or feeling about something and has an exclamatory mark. Hence, while converting an exclamatory sentence to any other form, the words that denote exclamation must be replaced with suitable verbs that convey the same emotion. In this situation, ‘Hurrah’ has been replaced with ‘rejoiced’. Another example would be: ‘wow’ being replaced with ‘amazed’.

5. A simple sentence can be converted into a compound sentence by enlarging a word or a phrase into a co-ordinate clause.
a) True
b) False
Answer: a
Clarification: The statement is true. A simple sentence can be converted into a compound sentence by enlarging a word or a phrase into a co-ordinate clause.

6. Convert the following simple sentence to a compound sentence :
Besides being rude, he was also arrogant.
a) He was rude and arrogant.
b) He was not only rude but also arrogant.
c) He was not only arrogant but also rude.
d) He was being rude and arrogant.
Answer: b
Clarification: The correct compound sentence is : He was not only rude but also arrogant. A compound sentence is also called a double sentence.

7. Which of these conjunctions is not used in the transformation of simple into compound sentences?
a) Alternative conjunctions
b) Illative conjunctions
c) Cumulative conjunctions
d) Complex conjunctions
Answer: d
Clarification: Four types of conjunctions are used in the transformation of simple into compound sentences. They are : Alternative conjunctions, illative conjunctions, cumulative conjunctions and adversative conjunctions.

8. Which of the conjunctions is used in the following transformation?
Simple : Besides being pretty, she is intelligent.
Compound : Not only is she pretty, but she is also intelligent.
a) Alternative conjunctions
b) Illative conjunctions
c) Cumulative conjunctions
d) Adversative conjunctions
Answer: c
Clarification: The conjunction used in the above transformation is cumulative conjunction. The simple sentence is converted into a compound sentence that is a double sentence using a conjunction.

9. A compound sentence can be converted into a simple sentence by substituting a participle for a finite verb.
a) True
b) False
Answer: a
Clarification: The statement is true. A compound sentence can be converted into a simple sentence by substituting a participle for a finite verb. Example: The moon rose and the dog whined. (compound) = The moon having risen, the dog whined. (simple)

10. Convert the following compound sentence into a simple sentence :
We must eat, or we cannot live.
a) We must live to eat.
b) We must eat to live.
c) We can’t live if we eat.
d) We can’t eat if we live.
Answer: b
Clarification: The correct simple sentence is : We must eat to live. The conjunction used in the compound sentence is alternative conjunction.

To practice MCQs on all areas of Professional Communication, .

250+ TOP MCQs on List of Abbreviations and Answers

Professional Communication Multiple Choice Questions on “List of Abbreviations”.

1. What is the expansion of AD?
a) Anno domini
b) Aide-de-camp
c) Appendix
d) Adverb
Answer: a
Clarification: The expansion for AD is Anno domini. It is a calendar term that was used in Julian and Gregorian calendars. The abbreviations for Aide-de-camp, Appendix and Adverb are ADC, app and adv respectively.

2. What is the abbreviation for Pound?
a) P
b) Po
c) lb
d) llb
Answer: c
Clarification: The abbreviation for pound is lb. The abbreviation for microgram is mcg and for ounce is oz.

3. What is the expansion for PABX?
a) Private Automatic Branch Exchange
b) Public Automatic Branch Exchange
c) Private Annual Branch Exchange
d) Public Annual Branch Exchange
Answer: a
Clarification: The expansion for PABX is Private Automatic Branch Exchange. The expansion for PBX is Private Automatic Exchange.

4. Which of these means “from the beginning”?
a) ad hoc
b) ab intio
c) a priori
d) ad interim
Answer: b
Clarification: ad intio is a latin phrase which means “from the beginning”. Ad hoc means “made or done for a particular purpose”.

5. Which of these is a French phrase?
a) Bona fide
b) De facto
c) Deja vu
d) Blitzkrieg
Answer: c
Clarification: Déjà vu is a French phrase which means “a sense of having experienced the present”. Bona fide is Latin word which means “real”. De facto is a Latin phrase. Blitzkrieg is a German term referring to a certain military tactic.

6. Which of these is an abbreviation for Bachelor of Laws?
a) BL
b) BLL
c) LB
d) LLB
Answer: d
Clarification: The abbreviation for Bachelor of Laws is LLB. The abbreviation for Doctor of Laws is LLD and Low Frequency is LF.

7. Which of these means “a monument”?
a) Bulwark
b) Edifice
c) Facade
d) Portal
Answer: b
Clarification: Edifile (pronounced as ed-uh-fis) means a monument. Bulwark means a strong defensive wall structure. Façade means the exterior face of a building. A portal is a door, or a gateway.

8. Which of these means “a tool for boring holes in wood”?
a) Auger
b) Banister
c) Conduit
d) Laminate
Answer: a
Clarification: The word “Auger” means a tool for boring holes in wood. Banister means a vertical member to support a handrail. A conduit is a passageway for flow of fluids such as water. To laminate is to cover something with a layer of protective material, usually plastic.

9. Which of these is an abbreviation for Please Reply?
a) PR
b) RSVP
c) RP
d) RSP
Answer: b
Clarification: The abbreviation for Please Reply is RSVP (Répondez, S‘il Vous Plaît). The abbreviation for signed is sgd.

10. Which of these means “to strain”?
a) Baste
b) Colander
c) Sieve
d) Confectionery
Answer: c
Clarification: The word sieve means to strain. The word baste means to moisten meat in its own juices during cooking.

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250+ TOP MCQs on Quotation, Orders and Tenders and Answers

Professional Communication Multiple Choice Questions on “Quotation, Orders and Tenders”.

1. Quotations are letters of enquiry.
a) True
b) False
Answer: a
Clarification: The statement is true. Quotations are letters of enquiry in which an organisation or an individual asks another organisation or individual to quote its or his rates and terms of payment for the goods intended to be purchased.

2. Where is the name of the company inviting mentioned in an invitation of quotation?
a) Top left corner
b) Bottom left corner
c) Top right corner
d) Bottom right corner
Answer: c
Clarification: The name of the company inviting is mentioned in the top right corner on an invitation of quotation along with the address and date.

3. Where is the name of the company which is invited mentioned?
a) Top left corner
b) Top right corner
c) Bottom left corner
d) Bottom right corner
Answer: a
Clarification: The name of the company which is invited is mentioned in the top left corner in an invitation of quotation below the address of the inviting party.

4. Where is the courteous leave-taking mentioned in an invitation of quotation?
a) Top left
b) Bottom right
c) Top right
d) Bottom left
Answer: b
Clarification: The courteous leave-taking is mentioned in the bottom right corner along with signature and designation.

5. Quotations are friendly letters.
a) True
b) False
Answer: b
Clarification: The statement is false. Quotations are letters of enquiry and thus are business letters. It is normal to invite quotations from a large number of sellers.

6. A tender is advertised in ______
a) newspapers
b) business environment
c) domestic markets
d) sellers
Answer: a
Clarification: There is a difference between quotations and tenders. A tender is advertised in newspapers, magazines, etc..

7. Which of these is not mentioned in a tender?
a) Date
b) Notice number
c) Sign
d) Designation
Answer: c
Clarification: A tender does not have the sign of the authority mentioned in it. It only has the designation mentioned.

8. Where is the designation of the authority giving the tender mentioned?
a) Top center
b) Bottom left
c) Bottom right
d) Top left
Answer: c
Clarification: The name of the authority is mentioned in the bottom right corner along with the organization’s name and branch.

9. Where is the name of the organization mentioned in the tender?
a) Top left
b) Top center
c) Top right
d) Bottom center
Answer: b
Clarification: The name of the organization along with tender notice number and date is mentioned in the top center in bold in the beginning.

10. Which of these is mentioned in a tender?
a) Notice number
b) Signature
c) Address of the tenderer
d) Courteous leave-taking
Answer: a
Clarification: In the top center, the name and address of the organisation is mentioned along with the tender notice number and the date.

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250+ TOP MCQs on Means to Overcome Stage Fear and Answers

Professional Communication Problems focuses on “Means to Overcome Stage Fear”.

1. Which of these can be used to overcome stage fear?
a) A speech must be prepared with care.
b) A speech must be untimed.
c) Facts need not be checked.
d) There should be no pause.
Answer: a
Clarification: Every speaker has a natural stage of fear. This can be overcome by various means like : a speech must be prepared with care and must be learnt properly.

2. Which of these is not advisable to make facts interesting?
a) By narrating them as a story
b) Through an anecdote
c) With the help of a personal incident
d) By stating them as points
Answer: d
Clarification: Facts should be presented in an interesting manner. Most speakers resort to narrating a story or an anecdote to ensure the interest of the audience.

3. A speaker must have a confident attitude.
a) True
b) False
Answer: a
Clarification: The statement is true. A speaker must have a positive and confident attitude. This would ensure the empathy of the audience.

4. There are how many ways to start a presentation?
a) Two
b) Three
c) Four
d) Five
Answer: a
Clarification: There are two ways in which a presentation can be started. They are: Hard sell approach and soft sell approach.

5. In hard sell approach, the speaker begins with a question.
a) True
b) False
Answer: a
Clarification: The statement is true. In hard sell approach, the speaker begins with a question or a remark which establishes the requirement of the customer.

6. In ______ approach, the speaker introduces the company and the product.
a) hard sell
b) soft sell
c) rough sell
d) smooth sell
Answer: b
Clarification: The correct statement is: In soft sell approach, the speaker introduces the company and the product.

7. In any meeting, the most worthwhile impact is made by _____
a) stories
b) incidents
c) facts
d) anecdotes
Answer: c
Clarification: In any meeting, the most worthwhile impact is made by facts. The more profound the facts the greater is the impact that a speaker would leave in a meeting.

8. Which of these can irritate the audience?
a) If facts are uttered coherently
b) If facts are uttered incoherently
c) Narrating incidents
d) Narrating anecdotes
Answer: b
Clarification: If facts are uttered incoherently or without cohesion, there is a likelihood that the audience would be irritated rather than be pleased.

9. Which of these represent defiance?
a) Clenched fist
b) Clinton thumb
c) Fig sign
d) Dap greeting
Answer: a
Clarification: Clenched fist is used as a gesture of defiance or solidarity. Facing the signer, it threatens physical violence (i.e., “a thumping”).

10. Which of these does not mean stage fear?
a) aphonia
b) phonia
c) aphonia clericorum
d) aphonia paralytica
Answer: b
Clarification: There are many synonyms for stage fear like : aphonia, aphonia clericorum, aphonia paralytica,etc..

Professional Communication Problems, .