customer-relationship-management-tutorial Customer Relationship Management Training Material Pdf. Customer Relationship Management Tutorial for beginners with Example
What is Customer Relationship Management tutorial?
Customer Relationship Management (CRM) is defined as a process in developing, creating, developing, and maintaining a healthy and long-lasting relationship with the customers. This tutorial discusses about various CRM concepts including CRM software, and future trends in CRM.
Beginners & Freshers :
This tutorial is useful for beginners to understand the basics of Customer Relationship Management. The target audience will be management professionals and professionals who interact with customers more.
Requirement :
The learners should be familiar business administration, marketing concepts, basic database concepts, and software. Having analytical thinking, strategic thinking, and good communication skills will be an added advantage.