Professional Communication Multiple Choice Questions on “Format of Letters”.
1. Social letters include ______ letters
a) friendly
b) business
c) formal
d) order
Answer: a
Clarification: Broadly, letters can be divided into two types. They are social letters and business letters. Social letters include friendly letters and invitation letters.
2. Which of these is not a type of letter?
a) Friendly
b) Business
c) Application
d) Musical
Answer: d
Clarification: Specifically, letters can be divided into seven types. These include: friendly letters, business letters, application letters, letters of enquiry, adjustment letters, orders and complaint letters.
3. Which of these is not a part of a letter?
a) Date
b) Greeting
c) Photo
d) Signature
Answer: c
Clarification: Any letter must have seven parts: The writer’s address, the date, the courteous greeting or salutation, the main contents of the letter, the courteous leave-taking, the signature and the information on the envelope.
4. The writer’s address is placed at the top left corner.
a) True
b) False
Answer: b
Clarification: The statement is false. The writer’s address is placed at the top right hand corner of the first page. The date should be placed just below it.
5. The salutation is placed at the extreme left hand of the first page.
a) True
b) False
Answer: a
Clarification: The statement is true. The salutation is placed at the extreme left hand of the first page, just below the date.
6. Which of these is used as a form of greeting for business people?
a) Dear Nitin
b) Dear Father
c) Dear Sir
d) Dear Mr.Patel
Answer: c
Clarification: To address business people, we use Dear Sir, Dear Gentleman, etc. We use names when we address friends or family members.
7. Which of the following statements is incorrect?
a) A letter must be written in one single paragraph.
b) A letter must be complete in all respects.
c) A letter must be written in legible handwriting.
d) A letter must be properly punctuated.
Answer: a
Clarification: The incorrect statement is: A letter must be written in one single paragraph. A letter must be divided into paragraphs. A letter must be complete in all respects.
8. Which of these is an example of courteous leave taking?
a) Yours Sincerely
b) Yours sincerely,
c) Yours sincerely
d) Sincerely
Answer: b
Clarification: Courteous leave taking is written below the last word of the letter, and to the right side of the page. It always ends with a comma. And only the first letter must be in capital letter.
9. Where should the signature of the writer be placed?
a) Above the courteous leave taking
b) Below the courteous leave taking
c) Next to the courteous leave taking
d) On the envelope
Answer: b
Clarification: The signature or name of the writer must come below the courteous leave-taking. For example :
Yours sincerely,
Nitin Sharma
10. What is the information endorsed on the envelope?
a) Name
b) Address
c) Name and address
d) Name and date
Answer: c
Clarification: The information endorsed on the envelope is the name and address of the receiver. The writer’s address is written inside, in the letter.