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SAP CRM Multiple Choice Questions :-
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1. Name the SAP Store for Mobile Apps.
A. SAP AppStore
B. SAPinsider Press
C. SAP ECOhub
D. SAP iTunes
Answer: C
2. What are the components of Sybase Unwired Platform ?
A. Sybase Afaria Server, CRM Server, Netweaver Mobile Gateway, Communication Server, ECC Server.
B. Sybase CRM Server, Netweaver Gateway, Mobile Stack , DOE Connector, Push Messaging , Relay Server.
C. Sybase Administration Console, Sybase DOE Connector, Sybase Unwired Server, Push Messaging, Sybase Relay Server.
D. Sybase Netweaver Gateway, Sybase Relay Server, Mobile Gateway, Communication Network , Push Messaging.
Answer: C
3. What important data can be accessed from Sybase Mobile Sales App ? (3 answers)
A. Travel Expenses Data
B. Sales Data
C. Accounts Data
D. Contacts Information
E. Commission Check
Answer:B,C,D
4. What is Sybase Security ?
A. Sybase Afaria Firewall
B. Sybase Afaria Antivirus
C. Sybase Afaria Security Manager
D. Sybase Afaria
Answer: D
5. Which of the following devices are supported by Sybase Afaria ? (2 answers)
A. Palm
B. Symbian 1.0
C. iPhone/iPad
D. Android smartphones and tablets
Answer: C, D
6. Which of the following statements are true with regard to Sybase Afaria ? (2 answers)
A. Afaria is a Mobile Device Management and Security Solution.
B. Afaria don’t support third party system.
C. Afaria provides secure Mobile data.
D. Afaria don’t add significant management capabilities to third party or custom applications.
Answer: A,C
7. Latest Social Media Integration offerings for SAP CRM?(Multiple Answers)
A. SAP Social Media Cockpit (Twitter)
B. SAP service marketplace (Google+)
C. SAP campaign management (My Space)
D. SAP Marketing Connect (Facebook)
Answer: A,D
8. SAP CRM 7.0 Webchannel offers :(Multiple Answers)
A. E-selling
B. E-commerce
C. E-marketing
D. Internet sales
Answer: B,C
9. Which is the latest SAP CRM version?
A. CRM 9.0
B. CRM 7.0(EHP2)
C. CRM 7.0(EHP1)
D. CRM 2012
Answer: B
10. SAP CRM mobile architecture components are :
A. Mobile device, R/3, Sybase platform, Netweaver 7.0 gateway, SAP CRM server
B. Mobile device, communication network, Sybase platform, Netweaver 7.0 gateway, SAP CRM server
C. Mobile device, communication network, relay server, Sybase platform, Netweaver 7.0 gateway, SAP CRM server
D. Mobile device, relay server, Sybase platform, Netweaver 7.0 gateway, SAP ECC server
Answer: B
11. SAP CRM RDS stands for :
A. Rapid Deployment System
B. Rapid Development Solution
C. Rapid Deployment Solution
D. Rapid Data Solution
Answer:C
12. Apple store offers SAP CRM mobile Apps for :(Multiple Answers)
A. SAP Sales ByDemand
B. SAP CRM Sales
C. Business OnDesign
D. Sybase Mobile Sales
Answer: B,D
13. SAP CRM 7.0 Web client offers integration with which of the following?(Multiple Answers)
A. Web 2.0 User Interface
B. SUP 2.0 User Interface
C. Web 2.0 Sybase Mobile Marketing
D. Social Media Integration
Answer: A,D
14. Which of these are SAP On Demand solutions?
A. Sybase Unwired Platform
B. Sales on Demand
C. Sale On Demand
D. None of the above
Answer: B
15. SAP StreamWork is an environment that supports user collaboration (including___)?
A. Macro-Blogging
B. Micro-Blogging
C. Multichannel-Blogging
D. Multifunctional-Blogging
Answer: B
16. SAP HANA stands for :
A. High Processing Analytic Appliance
B. High Processing Networking Appliance
C. High Performance Analytic Appliance
D. High Performance Network Adapter
Answer:C
17. What is SAPs next generation platform?
A. Business Objects 2.0
B. Sybase Unwired Platform
C. Business one
D. Sales on solutions
Answer: B
18. How does SAP CRM benefits from SAP HANA and Business Objects explorer?
A. Analyze pipeline data in real time
B. Monitor pipeline data
C. Analyze data and view reports in real time
D. Analyze and react to pipeline changes in real time
Answer:D
19. SAP HANA runs on ______.
A. Database Server
B. Flash Memory
C. Hard Disk
D. SAP Server
Answer: B
20. What are the key areas in SAP CRM?(Multiple Answers)
A. Sales
B. Service
C. ERMS
D. Finance
Answer: A,B
21. What are the focus areas of SAP CRM Business By Design?(Multiple Answers)
A. Customer contact management
B. Internet sales
C. Marketing to opportunity
D. Partner channel management
Answer:A,C
22. SUP 2.0 is Sybase______ platform.
A. Unwire
B. Unify
C. Unified
D. Unwired
Answer: D
23. Standard Sales Cycle Dashboard shows which of the following ? (2 answers)
A. Average Sales Cycle
B. Loss Reason for Sales Cycles Revenue
C. Lost Revenue by Quarter
D. Lost Revenue by Quarterly Revenues
Answer: A,C
24. Standard Pipeline Sourcing Dashboard shows which of the following ? (2 answers)
A. Marketing Opportunities by Sources of Quarter
B. Revenue Generation by Quarter
C. New Opportunities by Quarter
D. Revenue Generation by Quarterly Business Orders
Answer: B,C
25. What is the benefit of integrating Savo with SAP CRM Sales Opportunity in SAP CRM 7.0 EhP1 ?
A. It helps sales team collaboration in Rating and statistic function to identify the best results.
B. It helps sales representatives getting perfect support in closing deals.
C. The right tool for the right User Experience targeted conversations with buyers.
D. It helps sales representatives &enables brand owners to increase the effectiveness.
Answer: B
SAP CRM Objective type Questions with Answers
26. What is the benefit of central Shared Tools with SAP CRM EhP1 ?
A. Share Tool enables you to share status indicator.
B. Share Tool enables you to share Interactive Report Functionality links.
C. Share Tool enables you to enhance Tile layout personalization.
D. Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.
Answer: D
27. What are the main features of marketing calendar with SAP CRM EhP1 ? (2 answers)
A. It allows you to create new Action Menu.
B. It allows you to view marketing competitive address plan.
C. You can overview all promotional events within a certain time range.
D. It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.
Answer: C,D
28. What is Relationship Segmentation for High Volume Segmentation SAP CRM EhP1 ?
A. All the information is stored in one single group.
B. All the information is stored in the target group contact person, organization, relationship.
C. All the information is stored in Favorites.
D. All the information is stored in Assigned Tags table.
Answer: B
29. Which of these Option is not available in the new Marketing Calendar Interface ?
A. Worklist.
B. Marketing Analysis.
C. Accounts &Products.
D. Marketing Performance.
Answer: C
30. Which type of view is not available in the enhanced Marketing Calendar Interface ?
A. List View.
B. Cluster – Type View.
C. Hierarchy View.
D. Type – Priority View.
Answer: A
31. What are the benefits of real time offer management (RTOM) with SAP CRM EhP1 ? (2 answers)
A. Supports and manages the administration, distribution, and consumption process.
B. Enhance cross/up sell and retention during inbound and outbound interactions.
C. It help partners collaborate business process, to enable channel partners managing products links.
D. Synchronize and improve offering across all interaction channels.
Answer: B,D
32. What are Object segementation in SAP CRM High volume segmentaion EhP1 ? (2 answers)
A. Object segmentation allows you to use certain object attributes to model target groups.
B. Segmentation based on objects is only possible when the objects are not in SAP CRM.
C. Object attributes are stored in the target group.
D. Objects assigned to the selected business partners are saved with the target group.
Answer: A
33. In Marketing Funds Management EhP1 with channel marketing fund process which of the following positions are involved to execute the process ? (2 answers)
A. Channel manager.
B. Partner manager.
C. Partner request manager.
D. Partner execution manager.
Answer: A,B
34. What is the new feature introduced with WEB UI EhP1 in SAP CRM ?
A. Object Tagging
B. Power Users Administrators
C. Embedded Rapid Application
D. Enhanced Interaction Center Area
Answer: A
35. Which of the following EhP1 feature has integration with Google Maps ?
A. Google Mashup Integration.
B. Google Social Integration.
C. Web Mashup Functionality.
D. Google Networking Navigation.
Answer: C
36. What are the following solution is offered by SAP with Vendavo Integration ?
A. Pricing Management
B. Price Margin Management
C. Conditional Price Management
D. Vendavo Margin Management
Answer: B
37. Which of the following statement is true regarding EhP1 BP confirmation in call transfer scenario ?
A. Calling customer will be confirmed from one agent when it is transferred from another agent.
B. Customer calling will be confirmed by the IC manager.
C. Customer calling will be confirmed by one agent only.
D. Calling customer can be automatically confirmed when it is transferred from another agent.
Answer: D
38. What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?
A. It allows customers and partner to easily define new content that combines data and services from internal and external sources.
B. It allows to configure the mashup view via social network.
C. It allows to Create Rapid Applications from Web Services.
D. It allows to define mapping between Rapid Applications and exiting applications.
Answer: A
39. What are Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 ? (2 answers)
A. You can Favorite the collection of direct links to predefined objects.
B. You can Create a widget based on an URL or HTML/Java script.
C. You can setup sequential or parallel service processing with a visual graphical flow.
D. You can follow the sequence while servicing the customers in highly regulated industries.
Answer: C,D
40. What are the views available in Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics ? (2 answers)
A. Service request for
B. Service request in
C. Service request link
D. Service request category
Answer: B,D
41. Which of the following EhP1 WEB UI deliveres end-user and power-user focused features ? (3 answers)
A. Enhanced Extensibility
B. Framework Documentation
C. Tile Layout Personalization
D. Code-free Dashboards
Answer: A,C,D
42. What are the benefits of Object tagging feature with SAP CRM EhP1 ? (2 answers)
A. Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.
B. Object tagging feature is used to Combine internal and external data and services.
C. Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.
D. Object tagging feature is used UI configuration and mapping.
Answer: A,C
43. What actions are available from the tag cloud tray in Object tagging EhP1 ?
A. My Cloud, Search for, Search for Objects, Popular, My recent.
B. My cloud, Search, My recent, New.
C. Search, My cloud search, My recent, My cloud.
D. Tag for cloud, My cloud, My recent cloud, My new cloud.
Answer: A
44. What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 answers)
A. Tile layout feature is used for specific needs to built templates.
B. Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.
C. Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.
D. Tile layout feature is used to Monitor the business with activity.
Answer: B,C
45. What is the benefit of integrating Business Object Xcelsius Dashboard within SAP CRM ? (2 answers)
A. You can create custom and role based marketing performance dashboards.
B. Enable customer-focused collaboration.
C. You can publish and share dashboards with other SAP CRM users.
D. Improve responsiveness with activity streams.
Answer: A,C
46. Which of these are SAP On Demand solutions?
A. Sales on Demand
B. Sybase Unwired Platform
C. Sale On Demand
D. None of the above
Answer: A
47. How does SAP CRM benefits from SAP HANA and Business Objects explorer?
A. Monitor pipeline data
B. Analyze data and view reports in real time
C. Analyze pipeline data in real time
D. Analyze and react to pipeline changes in real time
Answer: D
48. What are the key areas in SAP CRM?(Multiple Answers)
A. Finance
B. Sales
C. ERMS
D. Service
Answer: B
49. What is SAPs next generation platform?
A. Business Objects 2.0
B. Business one
C. Sybase Unwired Platform
D. Sales on solutions
Answer: C
50. Latest Social Media Integration offerings for SAP CRM?(Multiple Answers)
A. SAP Social Media Cockpit (Twitter)
B. SAP Marketing Connect (Facebook)
C. SAP service marketplace (Google+)
D. SAP campaign management (My Space)
Answer: A,B