300+ TOP Total Quality Management MCQs and Answers

Total Quality Management Multiple Choice Questions

1. ___ is primarily about detecting defective output rather than preventing it.
Answer: Quality control

2. ___ is an independent review conducted to compare some aspect of quality performance against a standard.
Answer: Quality Audit

3. These costs are enormous, running at ___ of sales.
Answer: 20%-40%

4. ___ is the outcome of poor quality.
Answer: Failure Costs

5. The ___ should be committed to making changes to maximize the profit within the given time period.
Answer: Management

6. The ___ should suit the current and the future requirements for maximum value from the available data at the minimum cost.
Answer: COQ Software

7. A ___ on quality cost should be conducted before implementing the Cost of Quality.
Answer: Literature review

8. A ___ should be issued of the categories defining the cost of poor quality.
Answer: Draft

9. ___ is a term used to describe the process of preparing and collecting data.
Answer: Data collection

10. In ___the cost of rectifying one error is estimated and multiplied by the number of errors per year.
Answer: Unit cost data

11. Cost of Quality (“COQ”) system is isolated from other ___ systems.
Answer: KPI (Key Performance Indicators)

12. The collection of Cost of Quality (“COQ”) data becomes expensive and technical over time.
Answer: True

13. In addition to cost control, project managers must also give significant concentration to___.
Answer: Monitoring cost schedules

14. Schedule observance and the existing status of a project can also be represented on ___ of a facility.
Answer: Geometric modules

15. On ___ projects, preliminary construction actions are begun even before the facility design is finalized.
Answer: Fast track

16. Work elements signify an element in a ___ medium of activities.
Answer: Two-dimensional

17. For operational quality planning, ___quantifies customer needs and product and process capabilities.
Answer: Measurement

18. Units of measure for product and process performance are usually expressed in ___ terms.
Answer: Technological terms

19. ___is the means used to make the actual measurement.
Answer: Sensors

20. Control subjects for quality are the ___ parameters.
Answer: Critical

21. Status reports enable the company to check the ___ of the auditors’ observations.
Answer: Accuracy

22. The purpose of a quality audit report is to communicate the results of the ___.
Answer: Investigation

23. The ___ of reports can also be improved with a cover letter or executive summary.
Answer: Effectiveness

24. ___ is responsible for taking corrective action and keeping the client informed about its progress.
Answer: Auditee

25. A ___ is an independent evaluation of a product’s quality to determine its fitness for use and conformance to specification.
Answer: Product audit

26. Audit results can be summarised to show the ___ of the previous inspection activities.
Answer: Effectiveness

27. Troubleshooting is the process of dealing with ___ problems.
Answer: Sporadic

28. A system is a collection of ___linked to achieving a common purpose.
Answer: Processes or elements

29. ___serves as a liaison between the auditing organisation and auditee management.
Answer: Escort

30. Log sheets are another kind of ___ prepared in advance of an audit.
Answer: Working paper

31. If the ___do not want to see a Quality culture in the organisation then procedures, tools, and database are all useless.
Answer: Senior management

32. According to the theory (Maslow, 1987), human needs fall into ___ fundamental categories.
Answer: Five

33. According to ___ the modern worker has become lazy, uncooperative.
Answer: Theory X

34. According to theory Y, there has been no change in ___.
Answer: Human nature

35. What is a hidden mechanism of coordination directing each person towards the common goal.
Answer: Corporate culture

36. Corporate culture cannot be changed through changing a ___ or issuing an ___.
Answer: Policy, edict

37. To build a quality organisation, ___ high-level skills are needed.
Answer: Three

38. Providing ___at all levels is a starting point to ensure action on quality
Answer: Quality goals and measurements

39. The most important element to motivate action within a company is ___ in quality with the evidence to prove it.
Answer: Management leadership

40. The concept of participation is a ___ principle that helps to alter behaviour.
Answer: Age-old

41. A quality product or service is one that matches ___.
Answer: Customers need

42. ___ will decide whether to include or exclude certain product features.
Answer: Designer

43. ___ steps can provide a road map for developing a new or modified product.
Answer: Quality planning

44. The requirements, and the quality, must be built into the ___
Answer: Design specification

45. ___ does not guarantee that the best design or specification is selected
Answer: Standardisation

46. ___ is a general term that means deployment of quality through the deployment of quality functions.
Answer: Quality function deployment

47. ___ is the assignment of a product to operate at stress levels under its normal rating
Answer: Derating

48. ___ is the ability of a product, when used under given conditions, to perform satisfactorily when called upon.
Answer: Availability

49. MTTR is the meantime needed to perform repair work assuming that a spare part and ___ are available.
Answer: Technician

50. ___ takes the form of frequency of occurrence of an unsafe event and or injuries per unit of time.
Answer: Hazard frequency

51. ___ become compulsory because of either customer demand or an upper management policy declaration.
Answer: Design reviews

52. ___ is the process of designing a product using all inputs and evaluations simultaneously and early during design to ensure that internal and external customers‟ needs are met.
Answer: Concurrent Engineering

53. A process design can be reviewed by laying out the overall process in a ___.
Answer: Flow diagram

54. Providing workers in the service sector with the knowledge of what they are supposed to do is essential for ___
Answer: Self-control

55. ___ is a manufacturing process that depends on the use of computerised control systems to run equipment in a provision where products are manufactured.
Answer: Automated Manufacturing

56. ___ is the process of grouping all items manufactured by a company to make out those with sufficient similarity that common designs or manufacturing plans can be used.
Answer: Group technology

57. Preproduction trials and runs provide the ___ by manufacturing real product
Answer: Final evaluation

58. ___ plays an important role in the new approach of organising the work.
Answer: Teamwork.

59. ___ should apply only to products and processes that are stabilised and meet specifications and only to workers who have expressed their competence.
Answer: Self-inspection

60. A ___ audit incorporates any activity that can change final product quality
Answer: Process quality

61. The quality measurement is made by having customers fill out the ___
Answer: SERVQUAL

62. All five weighted dimension scores are added to obtain an overall ___ score.
Answer: Weighted service quality

63. The main business concern for manufacturers is ___ and ___.
Answer: Quality improvement, quality control

64. A key element of prevention is the concept of designing the process to be error-free through ___.
Answer: Error-proofing

65. ___ is becoming the trademark for both products and services.
Answer: Quality

66. ___ is done to locate the particular areas in business that need to be improved.
Answer: Business Excellence Model

67. ___ is attached towards the right-hand side in the HOQ matrix.
Answer: Planning Matrix

68. In the required changes occur early in the project life cycle so by reducing the changes the production reduces the warranty costs and product support cost.
Answer: True

69. In ___ the products which are there in the market are compared with the existing products and are rated accordingly.
Answer: Quantitive Analysis

70. ___ states that most effect is from relatively few causes.
Answer: Pareto Principle

71. Two sets of corresponding data are plotted in a ___.
Answer: Scatter Diagram

72. ___ Implement the solutions and improvement, plan a review, gather feedback and rework on the review.
Answer: Review

73. Two of the most common essentials of risk are___ and ___
Answer: Cost, Time

74. ___ is an approach where the manager spends most of his or her time handling the unforeseen issue orders.
Answer: Fire fighting

75. The history of quality analysis, starts from simple ___ to Total Quality Management,
Answer: Inspection, TQM

76. ___ is not limited to the manufacturing sector.
Answer: Quality Analysis

77. ___ is attained when best industry practices are incorporated in all business processes, thus ensuring superiority.
Answer: Maturity

78. ___ includes everything from staffing and production to office flow and analysis of events performed.
Answer: Operational Benchmarking

79. ___ means meeting the requirements of the internal/external customer, consistently by continuous improvement in the quality of work of all the employees.
Answer: TQM

80. Quality in all spheres of activities must start with ___ within an organisation.
Answer: Quality consciousness

81. ___ is one of the factors responsible for an efficient Quality Management System.
Answer: Monitoring

82. List any three methods of Quality Control.
Answer: Data Tables, Histograms, and Pareto Analysis

83. Quality Control ensures ___.
Answer: Standards

84. ___ involves the examination of a product, service, or process.
Answer: Quality Control

85. Name any three components of a Quality Management System.
Answer: Design, Deployment, and Review

86. ___ is a measurable quantity of output per unit of input.
Answer: Productivity

87. List any two forms of productivity.
Answer: Total productivity, Total factor productivity

88. Identify any two factors determining productivity levels
Answer: Efficiency, Real cost savings

89. ___ Productivity is the ratio of the real value of output to the combined input of labour and capital.
Answer: Multi-factor Productivity

90. ___ is one of the practical ways to describe the measured productivity change.
Answer: Real cost savings
91. The organisation uses Benchmarking as a model for excellence.
Answer: True

92. Quality comes from the improvement of the process and not from inspection.
Answer: True

93. ___ focuses on product defect detection through post-production inspection.
Answer: Quality Control Phase

94. ___ is the leading form of communication in an organisation. Example – Presentations and discussions
Answer: Downward Communication

95. The last and final element in the entire elements of TQM is ___.
Answer: Recognition

96. A fixation for both internal and external customers and their needs through regular feedback is ____.
Answer: Customer Orientation

97. Measurement and Audit: carefully plans and periodic monitoring systems ensure excellence.
Answer: True

98. Teams that consist of small groups of skilled employees who share tasks and responsibilities are called _____.
Answer: Natural Work Teams (NWTs)

99. In this ___ a training and communication fall down to achieve management staff assurance throughout the organisation
Answer: Stage 6 – Launch

100. An important tool to study newly developed designs and concepts under development is ___.
Answer: Design Review

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