Total Quality Management MCQs on “Four R’s of Total Improvement”.
1. Who gave the Four R’s of Total Improvement?
a) Jack L. Huffman
b) Deming
c) Crosby
d) Taguchi
Answer: a
Clarification: Jack L. Huffman gave the Four R’s of Total Improvement. They are Repair strategy, Refinement strategy, Renovation strategy, and Reinvention strategy.
2. The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called _______
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
Answer: a
Clarification: The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called repair strategy. Jack L. Huffman gave the Four R’s of Total Improvement.
3. In which of the following quality improvement strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure?
a) Renovation strategy
b) Refinement strategy
c) Repair strategy
d) Reinvention strategy
Answer: c
Clarification: In repair strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure. Jack L. Huffman gave the Four R’s of Total Improvement.
4. The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
Answer: b
Clarification: The quality improvement strategy that involves activities that continually improve a process that is not broken is called refinement strategy. The other quality improvement strategies are repair strategy, renovation strategy, and reinvention strategy.
5. In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis?
a) Rejuvenate strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
Answer: b
Clarification: In refinement strategy, improvements to processes, products and services are achieved on an incremental basis. The other quality improvement strategies are repair strategy, renovation strategy, and reinvention strategy.
6. Implementing refinement strategy improves efficiency and effectiveness.
a) True
b) False
vAnswer: a
Clarification: Implementing refinement strategy improves efficiency and effectiveness. The other quality improvement strategies are repair strategy, renovation strategy, and reinvention strategy.
7. The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.
a) Repair and refinement strategies
b) Refinement and renovation strategies
c) Renovation and reinvention strategies
d) Reinvention and repair strategies
Answer: a
Clarification: The combinations of repair and refinement strategies are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment. Jack L. Huffman gave the Four R’s of Total Improvement.
8. Innovation and technological advancements are two key factors in renovation strategy.
a) True
b) False
Answer: a
Clarification: Innovation and technological advancements are two key factors in renovation strategy. The other quality improvement strategies are repair strategy, refinement strategy, and reinvention strategy.
9. Renovation strategy is ______ compared to repair and refinement strategy.
a) Equally costly
b) Less costly
c) More costly
d) Cost cannot be compared
Answer: c
Clarification: Renovation strategy is more costly compared to repair and refinement strategy. It is usually done with teams rather than individuals.
10. Re-engineering strategy is also known as ________
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
Answer: d
Clarification: Re-engineering strategy is also known as reinvention strategy. The other quality improvement strategies are repair strategy, refinement strategy, and renovation strategy.
11. The quality improvement strategy which involves developing a new product, service, process, or activity using teams based on a complete understanding of the customer’s requirements and expectations is known as __________
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
Answer: d
Clarification: The quality improvement strategy which involves developing a new product, service, process, or activity using teams based on a complete understanding of the customer’s requirements and expectations is known as reinvention strategy. The other quality improvement strategies are repair strategy, refinement strategy, and renovation strategy.
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