Total Quality Management Question Bank on “Quality Circles – 2”.
1. An objective of quality circle team is to improve employee’s morale by closer identity of employee objectives with the organization’s objectives.
a) True
b) False
Answer: a
Clarification: An objective of quality circle team is to improve employee’s morale by closer identity of employee objectives with the organization’s objectives. This is because upliftment of employee’s morale is important and instills greater employee participation.
2. An objective of quality circle team is to ______ errors and _______ quality.
a) reduce, enhance
b) increase, enhance
c) reduce, demean
d) increase, demean
Answer: a
Clarification: An objective of quality circle team is to reduce errors and enhance quality. Reduction in errors improves system efficiency and enhancement in quality on continuous improvement.
3. An objective of quality circle team is to _______ cost reduction.
a) promote
b) stop
c) prevent
d) cease
Answer: a
Clarification: An objective of quality circle team is to promote cost reduction. Improving the system performance at minimum cost and no compromise in quality is the ultimate aim of any continuously improving organization.
4. An objective of quality circle team is to _______ machines and equipment downtime.
a) reduce
c) increase
d) promote
e) augment
Answer: a
Clarification: An objective of quality circle team is to reduce machines and equipment downtime. Downtime refers to the time when a machine or equipment is not available for use. This halts productivity. Reducing downtime is therefore an utmost focus of quality circle.
5. Which of the following is not a tool used by the quality circle team?
a) Brainstorming
b) Pareto analysis
c) Histograms
d) No. of employees in an organization
Answer: d
Clarification: Brainstorming, pareto analysis and histograms are some of the tools used by the quality circle team. These tools are used to identify the various problems that the organization faces from time to time.
6. Cause-effect diagram is one of the tools used by the quality circle team.
a) True
b) False
Answer: a
Clarification: Cause-effect diagram is one of the tools used by the quality circle team. The other tools used by the quality circle team are brainstorming, pareto analysis, and histograms.
7. Which of the following is the optimum number of employees in a quality circle team?
a) 600-1000
b) 6000-10000
c) 6-10
d) 60-100
Answer: c
Clarification: The optimum number of employees in a quality circle team is in between 6-10. The team should meet frequently and update itself with the existing performance level of the organization and find out the scope for improvement.
8. Which of the following is not a factor looked at by the quality circle team when it on personal well-being of an employee?
a) Working conditions
b) Safety
c) Work relations
d) Productivity related problem
Answer: d
Clarification: Working conditions, safety, and work relations are the factors looked at by the quality circle team when it on the personal well-being of an employee. Productivity related problem is an organizational issue.
9. An objective of quality circle team is to build an attitude of ________
a) Problem creation
b) Problem prevention
c) Problem augmentation
d) Problem development
Answer: b
Clarification: An objective of quality circle team is to build an attitude of problem prevention. This attitude will increase the productivity of the organization as problems generally halt production until they are solved.