Total Quality Management Multiple Choice Questions & Answers (MCQs) on “Supplier Relationship Development”.
1. Maintaining and improving the growth of the customer-supplier relationship is known as _________
a) Relationship Development
b) Customer Development
c) Supplier Development
d) Customer Satisfaction
Answer: a
Clarification: Maintaining and improving the growth of the customer-supplier relationship is known as relationship development. Relationship development is crucial for proper establishment of customer-supplier relationships.
2. Which of the following is not a phase of quality inspection?
a) 100% inspection
b) Sampling inspection
c) 99% inspection
d) Inspection audit
Answer: c
Clarification: 100% inspection, sampling inspection, and inspection audit are the different phases of quality inspection. In addition to this, identity check is the fourth phase of quality inspection.
3. In 100% inspection phase, _______ are inspected.
a) All the items
b) Some of the items
c) Most of the items
d) 99% of the items
Answer: a
Clarification: In 100% inspection phase, all the items that are delivered by the supplier to the customer is inspected. 100% inspection is one of the four phases of quality inspection.
4. Successful inspection during 100% inspection phase may make the customer switch to sampling inspection during the next round of delivery from the supplier.
a) True
b) False
Answer: a
Clarification: Successful inspection during 100% inspection phase may make the customer switch to sampling inspection during the next round of delivery from the supplier. This is because in 100% inspection all the delivered materials are inspected.
5. Success in sampling inspection may make the customer switch to auditing.
a) True
b) False
Answer: a
Clarification: Success in sampling inspection may make the customer switch to auditing. Auditing here refers to auditing the supplier’s performance. Sampling inspection and inspection through auditing are the different phases of the quality inspection.
6. At the audit phase, the customer has complete confidence in the supplier and initiates _______
a) 100% inspection
b) Sampling inspection
c) Inspection audit
d) Identity checks
Answer: d
Clarification: At the audit phase, the customer has complete confidence in the supplier and initiates identity checks. This reduces the time taken for the conventional inspection process and production runs continuously without any interruptions.
7. Proper training in quality, team work, and other management aspects is necessary for _________
a) Customers
b) Suppliers
c) Customers and suppliers
d) It is not necessary
Answer: c
Clarification: Proper training in quality, team work, and other management aspects is necessary for both customers and suppliers. This is because they are interdependent and miscommunications can hinder progress. Hence, proper knowledge is vital for both of them.
8. Which of the following is not a form of invitation given to the supplier by the customer?
a) Seminars
b) Workshops
c) Courses
d) Ledger
Answer: d
Clarification: Seminars, workshops, courses and exhibition are different ways in which customers invite the suppliers. This forms a part of the training process. It also is a way to establish mutual trust between both of them.
9. Which of the following is not a way of developing partnering relationship between customer and supplier?
a) Inspection
b) Training
c) Team Approach
d) Recognition only
Answer: d
Clarification: The partnering relationship between customer and supplier is developed by inspection, training, team approach, and recognition. A firmly established relationship between customer and supplier is essential for the success of any organization.
10. Which of the following is incorrect with respect to strengthening customer-supplier relationship?
a) Reward and recognition concept
b) Team meetings should be held at both partners’ workplace
c) Both of them should be trained in quality, team work, and other management concepts
d) Reward and recognition should be abolished
Answer: d
Clarification: Team meeting should be held at both partners’ workplace. The concept of reward and recognition is also vital. Both supplier and customer must be trained in quality, team work and other management concepts.