Benchmarking Multiple Choice Questions
1. Following is the technique(s) applied in Continuous Process Improvement (CPI).
A. Juran’s trilogy
B. Kaizen
C. Six Sigma
D. all of the above
2. Benchmarking is
A. Quality management technology
B. Production technology
C. Marketing strategy
D. None of the above
3. The first organization which initiated benchmarking concept
A. Motorola
B. Xerox
C. Suzuki
D. Daimler Benz
4. The term benchmarking was first used by
A. Carpenters
B. Goldsmiths
C. Blacksmiths
D. Cobblers
5. Benchmarking is most used to measure
A. capacity
B. performance
C. length
D. height
6. Benchmarking is a tool to achieve
A. business objectives
B. competitive objectives
C. both A. and B.
D. None of the above
7. Benchmarking has ___ levels.
A. two
B. three
C. four
D. five
8. Strategic benchmarking deals with
A. management
B. managers
C. workers
D. all of the above
9. Strategic Benchmarking includes
A. Studies of trends and orientations as guide to actions, e.g., technological trends.
B. Specific studies of the strategies and approaches of high performing organizations;
C. The strategic study of the characteristics of effective continuous improvement strategies of public and private organizations, of change processes, of leadership styles, etc.
D. All of the above
10. Following is the example(s) of operational benchmarking
A. evaluation of productions methods to determine the highest through put methods that deliver lowest cost and least defects
B. study of logistics distribution methods that result in both high delivery service performance and low levels of finished goods
C. analysis of invoicing procedures to determine the most productive process
D. all of the above
11. Which of the following is not a type of benchmarking?
A. internal benchmarking
B. external benchmarking
C. national benchmarking
D. international benchmarking
12. ___ benchmarking is the process of evaluating processes or business functions against the best companies, regardless of their industry.
A. Competitive
B. Generic
C. strategic
D. Functional
13. Benchmarking can also be used by an organization to determine
A. whether an organization is able to comply with standards
B. whether an organization is able to meet customer expectations
C. areas for future improvement to remain competitive in the market
D. all of the above
14. Benchmarking is a/an ___ tool.
A. improvement
B. cutting
C. quality
D. production
15. ___ is an essential step for benchmarking process.
A. planning
B. self. assessment
C. gathering data
D. all of the above
16. Following is (are) the type(s) of cost in benchmarking
A. Benchmarking database costs
B. Time costs
C. Visit costs
D. all of the above
17. ___ analysis is an approach to goal setting used by many firms.
A. Competitive
B. Cost
C. Approach
D. Database