Total Quality Management Multiple Choice Questions on “Principles of Supplier Relations”.
1. Suppliers are considered as partners in the organization.
a) True
b) False
Answer: a
Clarification: In modern days, high quality and zero-defect products are greatly desired. Hence, suppliers are treated as partners in the organization.
2. Continuous quality improvement cannot be translated into reality without treating suppliers as partners.
a) True
b) False
Answer: a
Clarification: Continuous quality improvement cannot be translated into reality without treating suppliers as partners. A commitment to continuous quality improvement needs the support of the suppliers.
3. The quality of the product is substantially affected by _______
a) Supplier quality
b) Supplier fund
c) Supplier money
d) Supplier name
Answer: a
Clarification: In modern days, supplier quality is very important as defects are desired to be resolved in the initial stages of production. So, a good supplier will supply good raw materials or good intermediate materials.
4. Which of the following should not be included in a non-adversarial contract between customer and supplier?
a) Quality
b) Quantity
c) Delivery method
d) Threat to quit
Answer: d
Clarification: Quality, quantity, and delivery method should be included in a non-adversarial contract between customer and supplier. The threat should never be a part of the relationship between customer and supplier.
5. Who gave the ten principles for customer/supplier relations?
a) Ishikawa
b) Deming
c) Crosby
d) Taguchi
Answer: a
Clarification: Ishikawa gave the ten principles for customer/supplier relations. In modern days, high quality and zero-defect products are greatly desired. Hence, suppliers are treated as partners in the organization.
6. Both _____ and _____ are fully responsible for the control of quality.
a) Organization, supplier
b) Organization, ambassador
c) Supplier, ambassador
d) Ambassador, organization founder
Answer: a
Clarification: Both organization and supplier are fully responsible for the control of quality. A non-adversarial contract between supplier and organization is essential for delivering high quality and zero-defect products.
7. Which of the following business activities must be performed by customers and suppliers so that a friendly and satisfactory relationship is maintained between them?
a) Procurement only
b) Production and inventory planning only
c) Clerical work and systems only
d) Procurement, production and inventory planning, clerical works and systems
Answer: d
Clarification: Procurement, production and inventory planning, clerical works and systems are the business activities that must be performed by customers and suppliers so that a friendly and satisfactory relationship is maintained between them. In the modern world, the relationship between suppliers and customers holds vital importance.
8. Which of the following concept can be used for continually exchanging information between suppliers and customers in order to improve the product or service quality?
a) Multifunctional teams
b) Product ambassador
c) Service ambassador
d) There is no such concept
Answer: a
Clarification: By introducing multifunctional teams, information can be continually exchanged between suppliers and customers in order to improve the product or service quality. In the modern world, the relationship between suppliers and customers holds vital importance.
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