Office Administration Multiple Choice Questions :-
1. What is an example of a workplace behavioral hazard?
A. An overworked employee
B. Fumes from cleaning agent spillage
C. Exposure to electromagnetic radiation
D. A workstation that does not include ergonomic furniture
Ans: A
2. what type of mail requires proof of delivery?
A. Express Post
B. international post
C. Key post
D. Registered post
Ans: D
3. Which of the following storage systems would be most suitable for a client register of a large organization?
A. Electronic
B. Image based
C. Microfilm
D. Paper based
Ans: A
4. Your stationary order was incorrectly filled. Which document would you use to compare with the order form to identify the discrepancies?
A. Credit note
B. Delivery docket
C. Receipt
D. Tax Invoice
Ans: B
5. what should occur when there is a simple paper jam in the photocopier?
A. A report should be made to the office manager.
B. The photocopier must be switched off at the PowerPoint.
C. Follow instructions in the photocopier manual or on the control panel display.
D. A call should be logged with the service Difficulties Department and the photocopier switched off.
Ans: C
6. You have been given a twelve-page document printed on A4 paper. You are printed to produce a double sided booklet that when folded will be A4 size. How many sheets of paper do you need for each booklet?
A. Three A3
B. Three A5
C. six A3
D. Six A4
Ans: A
7. How should bulk mail be prepared for posting?
A. Bundles must only be tied with string.
B. Envelopes are bundled in groups of 100.
C. Only DL size envelopes should be used.
D. Envelopes are address side up and facing the same way.
Ans: D
8. What is the amount owed by a business if it receives 2.5% discount on an invoice for $3560?
A. $89
B. $890
C. $3471
D. $3649
Ans: C
9. Offices have more or less the same layout in all companies.
A. TRUE
B. FALSE
Ans: B
10. A large company may be divided into different departments.
A. TRUE
B. FALSE
Ans: A
11. A secretary must be able to use a word processor.
A. TRUE
B. FALSE
Ans: A
12. A PA does not need to be skilled in oral and written communication.
A. TRUE
B. FALSE
Ans: B
13. Nowadays secretaries don’t usually use typewriters.
A. TRUE
B. FALSE
Ans: A
14. A secretary never arranges appointments and travel.
A. TRUE
B. FALSE
Ans: B
15. In a modern office the role of the secretary is important.
A. TRUE
B. FALSE
Ans: A
16. Secretarial staff file documents and invoices.
A. TRUE
B. FALSE
Ans: A
17. A memo is a document which is sent to customers by post.
A. TRUE
B. FALSE
Ans: B
18. Typewriters and shorthand are mostly a thing of the past.
A. TRUE
B. FALSE
Ans: A
19. Secretaries do not keep diaries or send e-mails.
A. TRUE
B. FALSE
Ans: B
20. Secretaries can often sign letters for their bosses.
A. TRUE
B. FALSE
Ans: A
21. Large open offices can be divided up using partitions.
A. TRUE
B. FALSE
Ans: A
22. Mail and post are the same thing.
A. TRUE
B. FALSE
Ans: A
23. Using a word processor is not a useful skill for a secretary.
A. TRUE
B. FALSE
Ans: B
24. Large companies do not use temps.
A. TRUE
B. FALSE
Ans: B
25. Temp agencies have become popular in recent years.
A. TRUE
B. FALSE
Ans: A
26. Working conditions in offices have improved in recent years.
A. TRUE
B. FALSE
Ans: A
27. An accountant must always have his own office.
A. TRUE
B. FALSE
Ans: B
28. Sales and Marketing are different departments in a large company.
A. TRUE
B. FALSE
Ans: A
29. The purpose of a shredder is to
A. Destroy documents received by the Mailing Department
B. Destroy documents that companies may not want competitors to access
C. Destroy financial statements crucial to the organization and stakeholders
D. Destroy all documents
Ans: B
30. Photocopying machines can perform all of the functions except
A. It allows mass replications of an original document.
B. Enlargement and reduction
C. Copying on both sides of the sheet of paper
D. They can print up to 120 pages per minute
Ans: D
31. A photocopying machine is
A. an high-speed digital printing system designed mainly for high-volume photocopying and printing.
B. a multifunctional system/electronic device.
C. an electronic duplicator that fuses a reproduced image to plain bond paper.
D. none of the above
Ans: C
32. Collating refers to
A. Collecting and combining texts, information, or sets of figures. in proper order
B. Storing information in chronological order
C. copying and organizing data based on their nature
D. all of the above
Ans: A
33. Photocopiers and Risographs can perform the function of DUPLICATION
A. True
B. False
Ans: A
34. Computers can ?helps reduce the time information is structured/composed. For example, typing business correspondents
A. True
B. False
Ans: A
35. a Projector ?only allows organizations to display budget plans, sales fluctuation, management decisions, new product/development
A. True
B. False
Ans: B
36. a Projector can be used to enlarge images onto a screen or wall for audiences to view.
A. True
B. False
Ans: A
37. a Risograph is best appropriate for
A. High speed digital printing and copying
B. Reducing the time information is organized
C. Allowing information to be copied between servers
D. Producing documents in short time span
Ans: A
38. a Guillotine
A. Works similar to a photocopier
B. Can reproduce information similar to a Risograph
C. performs similar functions to that of a shredder
D. all of the above
Ans: C