Total Quality Management Multiple Choice Questions on “Benefits and Limitations of Quality Circles”.
1. Participation is not always voluntary in all cases in quality circle.
a) True
b) False
Answer: a
Clarification: Participation is not always voluntary in all cases in quality circle. Ideally, participation should be voluntary in a quality circle.
2. There is no involvement of trade unions in quality circles.
a) True
b) False
Answer: a
Clarification: There is no involvement of trade unions in quality circles. Quality circle is also known as Quality Control Circle. It is a small voluntary group of employees and their supervisors comprising of around 6 to 10 members.
3. Participation fades away when there is lack of support from ________
a) Top management
b) Bottom management
c) Intermediate management
d) Customers
Answer: a
Clarification: The top management drives the morale of the employees. If there is a lack of support from the top management, the participation in quality circle starts to fade away.
4. Which of the following is not a tangible gain of quality circle?
a) Better quality
b) Productivity improvement
c) Higher safety
d) Enriched quality of work life
Answer: d
Clarification: Better quality, productivity improvement, and higher safety are the tangible gains of quality circle. Enriched quality of work life is an intangible gain of quality circle.
5. Which of the following is not a tangible gain of quality circle?
a) Greater cost effectiveness
b) Better housekeeping
c) Increased profitability
d) Attitudinal changes
Answer: d
Clarification: Greater cost effectiveness, better housekeeping, and increased profitability are the tangible gains of quality circle. Attitudinal changes are an intangible gain of quality circle.
6. Which of the following is not a tangible gain of quality circle?
a) Waste reduction
b) Reduced absenteeism
c) Reduced grievances
d) Harmony, mutual trust
Answer: d
Clarification: Waste reduction, reduced absenteeism, and reduced grievances are the tangible gains of quality circle. Harmony and mutual trust are intangible gains of quality circle.
7. Which of the following is not an intangible gain of quality circle?
a) Effective team working
b) Better human relations
c) Participative culture
d) Waste reduction
Answer: d
Clarification: Effective team working, Better human relations, and Participative culture are the intangible gains of quality circle. Waste reduction is a tangible gain of quality circle.
8. Which of the following is not an intangible gain of quality circle?
a) Human resource development
b) Promotion of job knowledge
c) Greater sense of belonging
d) Greater cost effectiveness
Answer: d
Clarification: Human resource development, Promotion of job knowledge, and a Greater sense of belonging are the intangible gains of quality circle. Greater cost effectiveness is a tangible gain of quality circle.
9. Which of the following is not a benefit of quality circles’ effects on individuals’ characteristics?
a) It enables the individual to improve personal capabilities
b) It increases the individuals’ self-respect
c) It helps workers change certain personality characteristics
d) It increases the conflict stemming from the working environment