Client Relationship Multiple Choice Questions
1) Credit card processing is NOT available for VMP sites.
A. True
B. False
2) To order a 1004d from the original appraiser you should follow document 2061 on using the Duplicate Order function.
A. True
B. False
Correct
3) Order groups are how a client can use just a subset of their fee panel when assigning a particular order.
A. True
B. False
4) When setting up the fee panel, lenders can uncheck specific counties for specific appraisers.
A. True
B. False
5) If a customer does not have a fee for a product they will not recieve orders for that product.
A. True
B. False
6) On double-blind orders appraisers can create and then upload word documents or PDF’s to communicate directly with a lender.
A. True
B. False
7) Mercury Network will integrate with the following LOS systems.
A. Calyx Point
B. Byte Pro
C. PC Lender
D. Ellie Mae
8) Which items below are part of the vendor selection settings? (Choose all that apply)
A. Double-blind communication
B. Automatic Order Assignment
C. Order Auto Reassignhment
9) For the lender side of Mercury Network we are considered an AMC.
A. True
B. False
10) Appraisers can call support to get assistance with getting payment from the lender.
A. True
B. False
11) When an appraiser completes and order that originated on a VMP site the order automatically is marked as completed on the VMP site.
A. True
B. False
12) When setting up the fee panel, lenders can uncheck specific products for an appraiser.
A. True
B. False
13) The appraisal order form on VMP XSites is not configurable.
A. True
B. False
14) If a client does more than 50 orders per month the VMP XSites are free.
A. True
B. False
15) Lenders can use the Mercury Network fee panel as a backup to their custom fee panel.
A. True
B. False
16) The typical turnaround time for custom reports is 1 to 2 weeks.
A. True
B. False
17) A lender would like to add/invite an appraiser to join their fee panel on Mercury Network, in this situation we can call to assist the appraiser with setting this up.
A. True
B. False
18) If a lender is not paying an appraiser you should log this in the Client Sales notes so that we can track this for an ongoing issue.
A. True
B. False
19) If a lender calls and needs to contact an appraiser on a double blind order, we should recommend they determine who within the organization has compliance privileges and ask them to contact the customer.
A. True
B. False
20) The admin for a lender account will always have compliance privileges.
A. True
B. False
21) There is no place where clients can enter specific instructions based on job type.
A. True
B. False
22) If a client/Lender does not know there Customer ID number, the most efficient way to find them would be to search by email address.
A. True (Your Answer)
B. False