Consumer Protection Act 1986 Multiple Choice Questions
1. Which Section of the Consumer Protection Act 1986 define “spurious goods and services” as such goods and services which are claimed to be genuine but they are actually not so
(a) Section 2(1) (oo)
(b) Section 2(2) (p)
(c) Section 2(1) (ao)
(d) Section 2(1) (po)
2. Which Section of the Consumer Protection Act 1986 states about ‘unfair trade practice’
(a) Section 2(1)(d)
(b) Section 2(1)(r)
(c) Section 2(2)(r)
(d) Section 3(1)(b)
3. As per Consumer Protection Act 1986, ‘unfair trade practice’ includes
(i) falsely represents that the goods/services are of a particular standard, quality or grade
(ii) falsely represents any re-built, second-hand, renovated, reconditioned or old goods as new goods
(iii) represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which such goods or services do not have
Codes:
(a) (i) & (ii)
(b) (i) & (iii)
(c) (ii) & (iii)
(d) (i), (ii) & (iii)
4. Which Section of the Consumer Protection Act 1986 states about ‘the Central Consumer Protection Council’.
(a) Section 7
(b) Section 2
(c) Section 5
(d) Section 4
5. Who shall be the Chairman of the Central Consumer Protection Council
(a) The Minister in charge of consumer affairs in the Central Government
(b) The Minister in charge of consumer affairs in the State Government
(c) The Prime Minister
(d) The Speaker of Lok Sabha
6.The Central Council shall convene at least ………….. meeting in every year.
(a) Two
(b) One
(c) Three
(d) There is no such condition
7. Which Section of the Consumer Protection Act 1986 states about the objects of the Consumer Protection Councils
(a) Section 5
(b) Section 11
(c) Section 6
(d) Section 9
8. Which of the following are the objects of the Consumer Protection Councils
(i) the right to be protected against the marketing of goods and services which are hazardous to life and property
(ii) the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices
(iii) the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
(iv) the right to consumer education
Codes:
(a) (i), (ii) & (iv)
(b) (i), (ii) & (iii)
(c) (i), (iii) & (iv)
(d) (i), (ii), (iii) & (iv)
9. Which section of the Consumer Protection Act 1986 states about ‘the State Consumer Protection Councils’
(a) Section 7
(b) Section 6
(c) Section 5
(d) Section 8
10. Who shall be the Chairman of the State Consumer Protection Councils
(a) The Minister in charge of consumer affairs in the Central Government
(b) The Minister in charge of consumer affairs in the State Government
(c) The Chief Minister of the State
(d) The Governor of the State
11. The Consumer protection act 1986 enacted in
(a) 24 Oct 1986
(b) 24 Oct 1987
(c) 24 Aug 1986
(d) 15 June 1986
12. The Consumer protection act 1986 extends to
(a) The whole India
(b) The whole India except Jammu and Kashmir
(c) The whole India except Nagaland tribal area
(d) Both (b) & (c)
13. As per section 2(1)(b) of Consumer Protection Act 1986, “complainant” means
(a) a consumer
(b) any consumer association registered under the Companies Act, 1956
(c) the Central Government or any State Government,
(d) All the above
14. As per section 2(1)(c) of Consumer Protection Act 1986, “complaint” means any allegation in writing made by a complainant that a trader or service provider has charged for the goods or service a price in excess of the price
(a) fixed by or under any law for the time being in force
(b) displayed on the goods or any package containing such goods
(c) displayed on the price list exhibited by him
(d) agreed between the parties;
Codes:
(a) (a), (b) & (c)
(b) (a), (c) & (d)
(c) (a), (b) & (d)
(d) (a), (b), (c) & (d)
15. In case of death of a consumer who can prefer compliant under Section 2(1)(b) of Consumer Protection Act 1986
(a) his legal heir or representative
(b) State Government
(c) consumer association registered under the Companies Act, 1956
(d) No one can prefer complaint
16. As per Section 2(1)(a) of Consumer Protection Act 1986, ‘appropriate laboratory’ means a laboratory or organisation
(i) recognised by the Central Government
(ii) recognised by a State Government
(iii) financed or aided by the Central Government or a State Government for carrying out analysis or test of any goods with a view to determining whether such goods suffer from any defect
Codes:
(a) (i) & (ii)
(b) (ii) & (iii)
(c) (i) & (iii)
(d) (i), (ii) & (iii)
17. As per Section 2(1)(c) of Consumer Protection Act 1986, ‘complaint’ means any allegation in writing made by a complainant that
(i) an unfair trade practice or a restrictive trade practice
(ii) the goods/services bought/ hired suffer from one or more defects/deficiency
(iii) a trader or service provider has charged a price in excess of the price
(iv) goods/ services which are hazardous or likely to be hazardous to life and safety of the public when used
Codes:
(a) (i), (ii) & (iii)
(b) (i), (ii) & (iv)
(c) (i), (iii) & (iv)
(d) (i), (ii), (iii) & (iv)
18. As per section 2(1)(j) of Consumer Protection Act 1986, ‘manufacturer’ means a person who
(i) makes or manufactures any goods or part thereof
(ii) does not make or manufacture any goods but assembles parts thereof made or manufactured by others
(iii) puts or causes to be put his own mark on any goods made or manufactured by any other manufacturer;
Codes:
(a) (i) & (ii)
(b) (i) & (iii)
(c) (ii) & (ii)
(d) (i), (ii) & (iii)
19. As per section 2(1)(m) of Consumer Protection Act 1986, “person” includes
(i) a firm whether registered or not
(ii) a Hindu undivided family
(iii) a co-operative society
(iv) every other association of persons whether registered under the Societies Registration Act, 1860 or not;
Codes:
(a) (i), (ii) & (iii)
(b) (i), (ii) & (iv)
(c) (i), (iii) & (iv)
(d) (i), (ii), (iii) & (iv)
20. As per section 2(1)(nnn) of Consumer Protection Act 1986, ‘restrictive trade practice’ include
(i) delay beyond the period agreed to by a trader in supply of goods or in providing the services which has led to rise in the price
(ii) any trade practice which requires a consumer to buy, hire or avail of any goods or services as condition precedent to buying, hiring or availing of other goods or services
Codes:
(a) (i) Only
(b) (ii) Only
(c) Both (i) & (ii)
(d) None of the above