500+ TOP Tourism & Tourism Management MCQs and Answers

Tourism and Tourism Management Multiple Choice Questions

1. Physical facilities is often referred to

A. Service scape

B. Moment of truth

C. Augmented product

D. Testimonial evidence

Answer: A

2. Where would you place the backpackers on Stanley Plog’s Continuum?

A. Psycho centric

B. Mid centric

C. Allocentric

D. None of the above

Answer: C

3. Service testing is used in service marketing

A. To determine potential customer acceptance of the new service.

B. To examine the saleability of the new service.

C. To examine the concept of service.

D. To evaluate whether a prospective user understands the idea of proposed service.

Answer: A

4. Which one of the following makes main difference between a concept and variable?

A. Measurability

B. Reliability

C. Validity

D. Scalability

Answer: A

5. Assertion A.: If the masses were to take to ecotourism in a big, aggressive manner, ecotourism would turn out to have negative connotations.

Reason (R): Ecotourism should never have mass concentration. It should be extensive, not intensive.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not a correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

6. TERN was established in 2006 and managed by UNWTO for Risk and crisis management. What is TERN?

A. Tourism Emergency Response Network

B. Tourism Emergency Regulation Network

C. Tourism Emergency Response Netlog

D. Tourism Emergency Regulation Netlog

Answer: A

7. Push factors in Tourism are

A. Facilities

B. Prestige

C. Services

D. None of the above

Answer: B

8. Pull factors in Tourism are

A. Rest and Relaxation

B. Escape

C. Amenities

D. None of the above

Answer: C

9. UFTAA divides the world into how many regions?

A. 7

B. 8

C. 11

D. 12

Answer: C

10. Arrange the following railway properties according to the year they appeared on the world heritage list:

I. Darjeeling Mountain Railway

II. Nilgiris Mountain Railway

III. Kalka-Shimla Railway

IV. C.S.T. Mumbai

A. I, II, III, IV

B. I, III, II, IV

C. I, IV, II, III

D. IV, III, II, I

Answer: B

11. Which hill station is not served by Toy Train?

A. Darjeeling

B. Coonoor

C. Mount Abu

D. Matheran

Answer: C

12. Where is the Mousoleum of Emperor Akbar?

A. Sikandra

B. Lahore

C. Delhi

D. Fatehpur Sikri

Answer: A

13. What is the Phobia (fear) of travel?

A. Tachophobia

B. Acrophobia

C. Hodophobia

D. Androphobia

Answer: C

14. Which is not a major seaport on Eastern Coast of India?

A. Paradip

B. Visakhapatnam

C. Ennore

D. Puri

Answer: D

15. Which one of the following is not a classical dance?

A. Yakshagana

B. Mohiniattam

C. Kuchipudi

D. Manipuri

Answer: A

16. The world celebrated the 150th birth anniversary of the creative genius of Bengal in 2011.

A. Ramakrishna Paramahamsa

B. Rabindranath Tagore

C. Sharat Chandra Chattopadhyay

D. Eswar Chandra Vidhyasagar

Answer: B

17. Arunachalesvara temple is considered as one of the oldest and longest temple in the world and is situated in

A. Tiruvannamalai

B. Tiruvananthapuram

C. Tiruchirapalli

D. Tirupati

Answer: A

18. This consists of two lists of historical monuments / sculptures and places. The candidate has to match an item in one list with an item in the other.

List – I                                                                   List – II

(i) Arjuna’s Penance (Longest Bas relief)  (1) Fatehpur Sikri

(ii) Buland Darwaja                                       (2) Elephanta Caves

(iii) Statue of Trimurti                                   (3) Mamallapuram

(iv) Statue of Bahubali                                  (4) Sravanabelagola

Codes:

(i) (ii) (iii) (iv)

A. (3) (1) (2) (4)

B. (4) (1) (3) (2)

C. (3) (2) (1) (4)

D. (1) (3) (2) (4)

Answer: A

19. The largest Tiger reserve ‘Nagarjuna- Srisailam’ Tiger reserve is located in

A. Tamil Nadu

B. Karnataka

C. Andhra Pradesh

D. Kerala

Answer: C

20. A three letter code designating the type of aircraft used for passenger flight or cargo transport is known as

A. Hub code

B. Carrier code

C. Equipment code

D. Airline code

Answer: C

21. Where is the Leonardo Da Vinci Airport?

A. Rome

B. Paris

C. Lisbon

D. Madrid

Answer: A

22. What is sagarmatha?

A. National Park

B. Brahmaputra river

C. Mount Everest

D. An Island

Answer: C

23. What is the IATA code of Port Blair?

A. IX B

B. PBR

C. IX Z

D. PRT

Answer: C

24. Khajuraho dance festival is organised every year in the

A. First week of November

B. First week of December

C. First week of January

D. First week of February

Answer: D

25. Which are the world heritage sites?

A. Sanchi Stupa

B. Hampi monuments

C. Brihadhishwara temple

D. Golconda Fort

A. A., B., C. are correct.

B. A., B. are correct.

C. None are correct.

D. All are correct.

Answer: A

26. Which is not a Jain Pilgrimage Centre?

A. Palitana

B. Pavapuri

C. Parsvanath

D. Panchmarhi

Answer: D

27. Which is not a skiing resort?

A. Shimla

B. Auli

C. Manali

D. Gulmarg

Answer: A

28. Which pass lies enroute to Leh?

A. Shipki la

B. Nathu la

C. Zozila

D. Bom di la

Answer: C

29. Identify the balloonist who made world record of 69,000 ft ascend?

A. Steve Fossett

B. Bran Johnson

C. Amundson

D. Vijaypat Singhania

Answer: D

30. Which year was celebrated as centenary year of Indian Civil Aviation?

A. 2009

B. 2010

C. 2011

D. 2012

Answer: C

31. In an itinerary, the destination point used to determine the round trip fare or maximum permitted mileage

A. Turn around point

B. Railing

C. Connecting point

D. Embarkation point

Answer: A

32. A measurement of revenues required by a hotel over a fixed time period after operating expenses and taxes are deducted is known as

A. Average room rate

B. Cash flow

C. Revenue

D. Income

Answer: B

33. This consists of two lists of “types of journey and itinerary”. The candidate has to match an item in one list with an item in the other.

List – I List – II

i. One way 1. DEL -> LON – NYC -> TYO – DEL

ii. Round the World 2. DEL -> LON – NYC – CCU

iii. Open jaw 3. SXR -> DEL -> MAA

iv. Circular trip 4. BOM – DXB -> PAR -> BOM

Codes:

i ii iii iv

A. 3 1 2 4

B. 2 3 1 4

C. 3 2 1 4

D. 1 2 3 4

Answer: A

34. Which year is considered as a benchmark for declaring a property as heritage hotel?

A. Before 1850

B. 1850

C. 1900

D. 1950

Answer: D

35. On January 14, 2012 which Luxury cruise liner met with an accident near Isola de Gilio (Italy)?

A. Italinho Concordia

B. Costa Concordia

C. Galilio Romanco

D. Francici Giovani

Answer: B

36. Which national is not given “Visa-on arrival” in India?

A. Singapore

B. New Zealand

C. Japan

D. Thailand

Answer: D

37. Service scapes refers to

A. Natural beauty

B. Physical beauty

C. Sense of place

D. Quality gap

Answer: B

38. To distinguish between a tourist and an excursionist what should be the duration of tour?

A. 12 hours

B. 18 hours

C. 24 hours

D. 36 hours

Answer: C

39. In Tourism Multiplier, which of the following is not considered as ‘tourist spending’?

A. Direct spending

B. Indirect spending

C. Induced spending

D. Demonstrative spending

Answer: D

40. A system of calculating international fares based on the maximum permitted mileage between two points

A. Mileage control

B. Mileage method

C. Maximum permitted mileage

D. Fare construction

Answer: B

41. Which financial organisation authorises the foreign currency dealers to buy and sell foreign currency in India?

A. State Bank of India

B. Reserve Bank of India

C. Ministry of Finance

D. Ministry of Home Affairs

Answer: B

42. What is the ratio of FDI in the Accommodation sector in India?

A. 49 %

B. 51 %

C. 71 %

D. 100 %

Answer: D

43. Which of the following is India’s first Submarine Museum?

A. INS Kursura

B. INS Vikrant

C. Sagar Kanya

D. INS Virat

Answer: A

44. ‘OPERA’ is a

A. Travel company

B. Software used for reservation of hotel rooms

C. Airline charter company

D. Franchise hotel chain

Answer: B

45. Gandhara Art is the outcome of

A. Gracco – Roman technique

B. Gracco – Bactrian technique

C. Gracco – Persian technique

D. Gracco – Indian technique

Answer: A

46. The restaurant service orders are taken by

A. Captain

B. Steward

C. Busboy

D. Waiter

Answer: A

47. In which Indian city, the “Fort William” is located?

A. Chennai

B. Kolkata

C. Bangalore

D. Mangalore

Answer: B

48. This consists of two lists of cities and airline codes. The candidate has to match an item in one list with an item in the other:

List – I List – II

i. Bagdogra 1. BHJ

ii. Bhuj 2. IXR

iii. Ranchi 3. BDQ

iv. Vadodara 4. IXB

Codes:

i ii iii iv

A. 4 1 2 3

B. 4 2 3 1

C. 3 4 2 1

D. 1 2 3 4

Answer: A

49. ‘Chef d’ rang” is

A. Position in the kitchen

B. Position in the restaurant

C. Position in the housekeeping department

D. Position in the front office

Answer: B

50. ‘Bloody Mary” and Screw driver” are

A. Brand of liquors served in hotel bars.

B. Classical cocktails served in hotel bars.

C. Classical mocktails served in hotel bars.

D. Brands of soft drinks served in hotel bars.

Answer: B

51. The first Oberoi hotel is located at
A. Kolkata

B. Mumbai

C. Shimla

D. Nainital

Answer: C

52. This consists of two lists of names of cuisines and the region connected, the candidate has to match an item in one list with an item in the other:

List – I List – II

(Cuisines) (Regions)

i. Chettinadu 1. Karnataka

ii. Udupi 2. Karaikudi

iii. Moppila 3. Malabar

iv. Awadh 4. Lucknow

Codes:

i ii iii iv

A. 1 2 3 4

B. 3 4 2 1

C. 2 1 3 4

D. 4 3 1 2

Answer: C

53. During which plan period “Tourism” was awarded the status of an Industry?

A. 5th Five Year Plan

B. 6th Five Year Plan

C. 7th Five Year Plan

D. 8th Five Year Plan

Answer: C

54. In which year the Government of India introduced National Action Plan?

A. 1982

B. 1988

C. 1992

D. 2002

Answer: C

55. Who is the first Director General of Tourism?

A. Somnath Chibb

B. M.P. Bezbaruah

C. S.K. Mishra

D. L.K. Jha

Answer: A

56. Which destination is not covered by the “Maharaja Express”?

A. Gaya

B. Varanasi

C. Allahabad

D. Khajuraho

Answer: C

57. Which State/Union Territory has the largest number of wild life sanctuaries?

A. Madhya Pradesh

B. Andaman and Nicobar Islands

C. Karnataka

D. Assam

Answer: B

58. Where is the highest Golf Course in the world located?

A. Darjeeling

B. Gulmarg

C. Almora

D. Nainital

Answer: B

59. Assertion A.: The interaction between tourists and the host community can be one of the factors that may affect a community.

Reason (R): As the tourists may not be sensitive to local customs, tradition and standards.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

60. Assertion A.: The bed-and-breakfast (B & B) concept began where a family would open their home to traveller.

Reason (R): The successful B & B operators are those providing guests with same positive experience again and again.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

61. The percentage relationship of an organization’s sales to total industry sales referred as
A. Market share

B. Profit maximization

C. Target rate of return

D. Direct response sales

Answer: A

62. Which one of the following pairs is not correctly matched?

A. It is one of the theory of motivation – Behavioural theory

B. It is a strategy to differentiate products and companies – Branding

C. Tourism products and attractions – Pull factors

D. The film produced by the Ministry of Tourism – Himalayan Adventure

Answer: A

63. The following Committee recommended that the public sector should assume a more active and positive role in promoting tourism.

A. Sargeant Committee

B. Jha Committee

C. Yunus Committee

D. None of the above

Answer: B

64. It is the first State in India to be accorded the status of partner State of the World Travel and Tourism Council

A. Kerala

B. Rajasthan

C. Tamil Nadu

D. Jammu & Kashmir

Answer: A

65. A type of tourist who seeks novelty at all costs even discomfort and danger and avoids contact with other tourists

A. Drifter

B. Adventurer

C. Psychocentric

D. Diver

Answer: A

66. During which period India celebrated “Explore India Year”?

A. 1981 – 1982

B. 1991 – 1992

C. 1999 – 2000

D. 2009 – 2010

Answer: C

67. The term ‘Gastronomy” refers to an aspect of

A. Space tourism

B. Medical tourism

C. Cultural tourism

D. Marine tourism

Answer: C

68. The headquarter of UNWTO is situated at

A. Paris

B. London

C. New York

D. Madrid

Answer: D

69. Where is the headquarter of World Travel and Tourism Council (WTTC)?

A. Brussels

B. Madrid

C. Amsterdam

D. London

Answer: D

70. Mughal official name of Tajmahal is

A. Begum Mumtaz Makbara

B. Roza-i Munawwara

C. Roza-i Mumtaz Begum

D. Roza-i Mumtaz Mahal

Answer: B

71. Arrange the following in the order in which they appeared. Use the code given below:

I. National Committee on Tourism

II. National Strategy for Promotion of Tourism

III. Tourism Finance Corporation

IV. National Action Plan for Tourism

Codes:

A. IV, III, II, I

B. I, III, IV, II

C. II, IV, III, I

D. I, II, III, IV

Answer: B

72. Which one of the following objectives of the National Tourism Policy, 2002 is to provide impetus to the vast rural tourism attractions of India?

A. First

B. Third

C. Fifth

D. Seventh

Answer: D

73. Hospitality dimension of tourism is given much importance for the first time in the history of tourism development in India in which policy?

A. Tourism Policy 1982

B. National Action Plan of Tourism 1992

C. National Tourism Policy 2002

D. National Strategy for Tourism Promotion

Answer: C

74. The concept of hospitality includes the following:

A. Welcome (Swagat), Information (Suchana)

B. Facilitation (Suvidha), Safety (Suraksha)

C. Cooperation (Sahyog), Infrastructure development (Samrachana)

D. All of the above

Answer: D

75. According to Butler, the main approaches to impact mitigation are

A. changing the tourist type

B. changing the resource for resistance

C. curbing tourist numbers

D. all of the above

Answer: D

76. How many times India has been elected to the Chairmanship of the Executive Council of UNWTO?

A. One

B. Two

C. Three

D. Four

Answer: B

77. Japan International Cooperation Agency (JICA) has signed loan agreements to undertake the Ajanta-Ellora Development and Conservation Project (Phase II). The loan assistance is

A. 6887 Japanese Yen

B. 7331 Japanese Yen

C. 7687 Japanese Yen

D. 8011 Japanese Yen

Answer: B

78. Market Development Assistance Scheme (MDA) administered by the Ministry of Tourism, Government of India, provides financial support to approved tourism service providers for

A. Sales cum study tour

B. Participation in fairs/ exhibitions

C. Publicity through printed material

D. All of the above

Answer: D

79. Assertion A.: Tourism will only flourish given the appropriate conditions. It is an industry which like any other industry requires sophisticated planning and organisation if its full potential is to be realized.

Reason (R): This must be done with the needs of host community as a major focal point.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

80. Which one of the following is not a part of the interactive planning?

I. Includes information feedback, consultation and negotiation.

II. Interaction occurs early on and throughout the planning process with full range of stakeholders.

Codes:

A. I is correct.

B. II is correct.

C. Both I and II are correct.

D. Both I and II are wrong.

Answer: C

81. Which one of the following is not correctly stated?

A. Eco tourism is an important form of nature based tourism.

B. Eco tourism is community oriented and driven.

C. Eco tourism is government led and private sector controlled.

D. Eco tourism is an important form of sustainable tourism.

Answer: C

82. Which one of the following is correctly stated?

A. Carrying capacity is measured on the basis of expectation of visitors.

B. Carrying capacity is measured on the basis of the perception of the visitors.

C. Carrying capacity is carried out on the basis of facilities and amenities.

D. Carrying capacity is estimated by taking into tourist foot falls.

Answer: D

83. Identify the correct sequential order of the authors given these definitions:

A. Travelling to relatively undisturbed and uncontaminated natural areas ……… cultural manifestations.

B. The intricate relationship between tourists, environment and culture ……… Eco tourism.

C. Tourism that involves travelling to relatively undisturbed natural areas ……… (Both of the past and the present) found in these areas.

D. Alternative tourism is an umbrella term covering a range of new forms of tourism ………the perceived costs of mass tourism.

Authors:

1. Ceballos – Lascurian

2. Hetzer

3. UNWTO

4. Mowforth and munt

Codes:

a b c d

A. (1) (4) (3) (2)

B. (1) (2) (3) (4)

C. (2) (3) (4) (1)

D. (3) (4) (1) (2)

Answer: B

84. Assertion A.: Inclusive tourism– an innovative concept that aims at providing ample scope for socioeconomic development and ecological conservation there by minimizing negative impacts and optimizing positive impacts.

Reason (R): Eradication of poverty, unemployment, malnourishment and ignorance can be possible when tourism development is well defined and timely implemented.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but(R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

85. Assertion A.: Responsible tourism aims at promoting conservation, community participation and sustainable development.

Reason (R): Tourism destinations are intended to enforce principles of sustainable tourism like minimization of negative impacts, conservation of resources, equitable distribution of tourism revenue and expansion of tourism facilities and amenities.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but(R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

86. Given below are two statements, one labelled as Assertion A. and the other labelled as Reason (R).

Assertion A.: Trident hotel and Ginger hotel are the budget category hotels belonged to two major chains.

Reason (R): To provide wide range of room inventory for tourists.

Codes:

A. A. is correct, but (R) is wrong.

B. Both A. and (R) are correct.

C. A. is wrong, but (R) is correct.

D. Both A. and (R) are wrong.

Answer: B

87. Indian Tobacco Company, a fortune 500 Company has its diversified interest in

A. Tobacco and real estates

B. Hotels and agri products

C. Automobiles and Heavy industry

D. Travel and tour operations

Answer: B

88. Persons of Indian Origin (PIO) Card are not permitted if the applicant’s parents / grandparents belonged to

I. Pakistan

II. Sri Lanka

III. Nepal

IV. Bhutan

A. I, II & III are correct.

B. II & III are correct.

C. I & IV are correct.

D. All are correct.

Answer: D

89. Which places are included in the itinerary of ‘Deccan Odyssey’ train?

I. Goa

II. Pune

III. Aurangabad

IV. Sindhudurg

A. I, II & III are correct.

B. I & II are correct.

C. I & III are correct.

D. All are correct.

Answer: D

90. “Aspect Impact Analysis” is conducted in hotels to

A. Understand the damages caused by pollution

B. Understand the further impact that may cause to the environment by pollution

C. Understand the precaution taken to prevent the environment pollution

D. Understand the impact of pollution on hotel employees

Answer: C

91. Identify an International franchise hotel chain

A. Taj Group

B. ITC Welcome Group

C. Marriots

D. Lemon tree

Answer: C

92. “ASDL” (Assymetric Digital Subscriber Lines) will enable the

A. E-commerce without communication

B. Resort accommodations, security scanning, passport controls much easier

C. E-Commerce in real time with interaction there by avoiding the need for travelling

D. Provide information about destination facilities, infrastructure and transport options.

Answer: C

93. “Table d’ hot” is a term related to

A. Varied buffet services

B. Fixed number of items in a menu

C. Choice of items in a menu

D. Options for guest to prepare their own menu

Answer: B

94. Which one is an example of non-marketing trade barrier in tourism marketing?

A. Cultural barriers

B. Socio-political barriers

C. Environmental barriers

D. Technological barriers

Answer: B

95. Which of the segmentation method is based on behavioural correlate?

A. Demographical Segmentation

B. Psychographical segmentation

C. Benefit sought segmentation

D. Usage segmentation

Answer: D

96. Incredible India campaign is an advertising campaign where the copy of the theme is based on

A. Testimonial evidence

B. Rationality of offer

C. Social campaign

D. Anti-fear campaign

Answer: A

97. Marketing information system consists of

I. Analytical Marketing System

II. Internal-record System

III. Marketing Research System

IV. Marketing Intelligence System

A. I and II

B. II and III

C. I, II and IV

D. II and IV

Answer: D

98. ‘Make my trip.com’ is an example of

A. Infomediary

B. Intermediary

C. Direct marketing company

D. Aggregator

Answer: D

99. Dates representing a period of high demand, during which a particular fare is invalid

A. Booking dates

B. Valid dates

C. Back out dates

D. Invalid dates

Answer: C

100. The segment of the business market that includes employees of governments, schools, hospitals etc.

A. Corporate Travel

B. Affinity Travel

C. Institutional Travel

D. All inclusive Travel

Answer: C

101. A unit of measurement determined when one passenger travels miles on a transportation by Air carrier

A. Carbon Miles

B. Passenger Kilometers

C. Passenger Mile

D. Transportation Miles

Answer: C

102. Employees who work at Airport for booking reservations, weighting and checking luggage, and issuing tickets are known as

A. Traffic Assistant

B. Airport Agent

C. Ground Staff

D. Airport Assistant

Answer: C

103. A package tour that includes the services of a tour representative accompanied at each destination

A. Excursion tour

B. Escorted tour

C. Hosted tour

D. Minimum tour

Answer: B

104. Any package tour including two or more components such as airfare and accommodation designed for a specific client is known as

A. Free Individual Travel

B. Group Inclusive Travel

C. Leisure Travel

D. Corporate Travel

Answer: A

105. A document issued by a travel agency or vendor authorizing transportation or some other travel service to a specified person.

A. Amenities voucher

B. Miscellaneous charges order

C. Voucher

D. Saver passes

Answer: B

106. Assertion A.: Travel agents are now reinventing themselves as consultants.
Reason (R): The development of technology has automated many functions of travel agent.

A. Both A. and (R) are correct.

B. Both A. and (R) are correct, but(R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

107. Which amongst the following is not a water bird sanctuary?

A. Nal Sarovar near Ahmedabad

B. Point Callimere in Tamil Nadu

C. Bharatpur in Rajasthan

D. Karnala near Mumbai

Answer: D

108. Which city in India is famous for the Dussehra Festival?

A. Mumbai

B. Chennai

C. Mysore

D. New Delhi

Answer: C

109. This consists of two lists of the gardens and their locations. The candidate has to match an item in one list with an item in the other:

List-I List-II

(Garden) (Location)

(i) Jubilee Park (1) Chandigarh

(ii) Shalimar Bagh (2) Kodaikanal

(iii) Bryant Park (3) Jamshedpur

(iv) Rock Garden (4) Srinagar

Code:

(i) (ii) (iii) (iv)

A. (2) (3) (4) (1)

B. (4) (1) (2) (3)

C. (3) (4) (2) (1)

D. (1) (2) (3) (4)

Answer: C

110. For practicising ‘Aero Sports’ at a place, there is need of

I. Ascending Column of air

II. Low Air Pressure

III. Wind Direction

IV. High Air Pressure

A. I, II, III are correct

B. II & III are correct

C. I & II are correct

D. All are correct

Answer: A

111. Which islands are opened for foreign tourists among the Lakshadweep island group?

I. Bangaram

II. Kadmat

III. Minicoy

IV. Andrott

A. I, II, III are correct

B. II, III are correct

C. I, II are correct

D. All are correct

Answer: C

112. The Shri Mata Vaishno Devi Shrine is one of the well-known “Shakti” Sites in Jammu Kashmir and is managed

A. Jointly by State and Central Government

B. By State Government and the Shrine Board

C. By Autonomous Board

D. By District Administration

Answer: C

113. The gap in the national tourism policy can be minimized if

I. Evaluation of short comings of past policies is carried out

II. Feasibility study with focus on positive and negative impacts of policy implementations.

III. Centralized and controlled approaches are eliminated.

IV. Views of Political Leaders are considered for implementation

A. I, II and III are correct

B. I and II are correct

C. II and III are correct

D. I and III are correct

Answer: A

114. Indicate which of the following item(s) are liabilities:

I. Interest owned by a hotel on loan.

II. Interest owed to the hotel forlate payments.

III. Account receivable

IV. A building owned by the hotel.

A. I

B. II and III

C. I and III

D. I, II and IV

Answer: C

115. Which was the year that the first systematic definition of tourist was defined at the WTO Conference at Rome?

A. 1972

B. 1987

C. 1980

D. 1963

Answer: D

116. Which one of the following Commissions first defined tourists in the U.S.A. in 1973?

A. National Travel, Recreational Review Commission

B. National Tourism Statistics and Compilation Commission

C. National Tourism Resource and Review Commission

D. National Travel Research and Review Commission

Answer: C

117. The Government of India has adopted the definition of tourism from the

A. United Nations World Tourism Organisation

B. World Tourism and Travel Councils

C. United Nations Statistical Commission

D. Pacific Area Travel Associations

Answer: C

118. ‘Life of Pi’ is related to

A. Film to promote tourism in India

B. Film to promote tourism in Nagaland

C. Film to promote tourism in Myanmar

D. Film to promote tourism in China

Answer: D

119. M.T.A. stands for

A. Medical Tourist Association

B. Medical Tourism Association

C. Medical Travel Association

D. Medical Treatment Abroad Association

Answer: B

120. Assertion A.: All Indian Airports have Red and Green Channel.

Reason (R): Tourists with valuable articles should go through Red channel.

A. Both A. and (R) are correct.

B. Both A. and (R) are true but (R) is not the correct explanation of A..

C. A. is true but (R) is false.

D. A. is false but (R) is true.

Answer: D

121. Calculate the flying time if a flight leaves Chennai (+05.30 hrs) at 8.55 hrs on Monday and arrives Hong Kong (+08.00 hrs) at 16.55 hrs on Monday.

A. 5.30 hrs

B. 4.30 hrs

C. 6.30 hrs

D. 7.30 hrs

Answer: A

122. If a person purchases a ticket in Frankfurt and starts his journey from Frankfurt International Airport, it is a transaction

A. SITI

B. SOTI

C. SITO

D. SOTO

Answer: A

123. The implementation of the principles of sustainable tourism stipulated by the UNWTO are the responsibilities of

A. The Central Government

B. The District Administration

C. The State Government

D. The Non-governmental Organisation

Answer: B

124. The 2002 National Tourism Policy of India was formulated with the representation from

I. National and regional trade associations.

II. Noted social activists and environmentalists.

III. Senior officers from various ministries of Government of India.

IV. Members of the Community around the destinations.

A. I and III are correct.

B. II and III are correct.

C. I, II and III are correct.

D. I and II are correct.

Answer: C

125. American Plan, European plan, Modified American Plan and Continental Plan are the

A. package developed by tour operators.

B. Room tariff package developed by hoteliers.

C. Food and transport package developed by travel agents.

D. Travel package developed by the airlines.

Answer: B

126. “CVGR” is a terminology used in accommodation sector to indicate

A. Cumulative Variable Gross Ratio

B. Company Variable Group Ratio

C. Company Volume Group Register

D. Company Volume Group Reservation

Answer: D

127. Assertion A.: Creating sub brands technique that was developed in the hotel groups / chains for attracting various tourist segments.

Reason (R): “Fortune” and “Vivanta” are the budget category hotels of Welcome group and Taj group of hotels.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true but (R) is false.

D. A. is false but (R) is true.

Answer: A

128. Assertion A.: Cocktails and mock tails are included in the bar menu to create variety and choices in the bar menu.

Reason (R): Cocktails and mock tails are included in the bar menu for alcoholic and non-alcoholic guests.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true but (R) is false.

D. A. is false but (R) is true.

Answer: A

129. Classification of hotels are the carried out by

A. Department of Tourism, Government of India

B. Federation of Hotel and Restaurant Association of India.

C. India Tourism Development Corporation

D. State Department of Tourism

Answer: A

130. The ‘European Plan’ in hotels includes

A. Room tariff which excludes meals

B. Room tariff which includes meals

C. Room tariff which includes breakfast

D. Room tariff which includes lunch or dinner

Answer: C

131. “Franchise Agreement” for a restaurant is

A. an authorization given for making, transporting and serving prepared food.

B. an agreement based on trade by buyers and sellers.

C. an authorization given by one company to another to sell its unique product and services.

D. a management tool used to reward employees working in a restaurant for achieving goals.

Answer: C

132. ‘Silver Service’ is implemented in a

A. Fast food outlet

B. Coffee shop

C. Fine dining restaurant

D. Carvery

Answer: C

133. Which one of the following is an example of commercial non-residential catering outlet?

A. Motel

B. Coffee shop

C. Hotel

D. Resort

Answer: B

134. Gueridon service is a

A. Provision of accommodation and meals for a certain number of days to promote sales.

B. Set of fixed menus for a set period, which are repeated for a particular period

C. Form of food service provided by restaurants using a trolley equiped to prepare, cook and serve food in direct view of the guests.

D. Is a method of serving food with spoon and fork from the left hand side of the guest.

Answer: C

135. According to Hindu mythology, which land was created by the axe of Lord Parshurama?

A. Gujarat

B. Goa

C. Kerala

D. Rameshwaram

Answer: C

136. The maximum dimensions (the sum of the three dimensions) of all carry on baggage should not exceed

A. 115 cm

B. 105 cm

C. 125 cm

D. 85 cm

Answer: A

137. Calculate the flying time if a flight leaves Bangkok (+0700 hrs) at 0040 hrs and arrives Budapest (+0200 hrs) at 0615 hrs.

A. 08.25 hrs

B. 12.45 hrs

C. 10.35 hrs

D. 14.25 hrs

Answer: C

138. A Central Tourist Advisory Committee in India was constituted in the year

A. 1950

B. 1960

C. 1970

D. 1980

Answer: A

139. The Department of Tourism (Government of India) under the Ministry of Transport and Communication was created in the year

A. 1948

B. 1958

C. 1968

D. 1978

Answer: B

140. In which Five Year Plan, no funds were allocated for Tourism Development in Indi?

A. First

B. Third

C. Fifth

D. Sixth

Answer: A

141. For the creation of accommodation, transportation and recreational facilities at key tourist centres, separate funds were allocated under which Five Year Plan of India?

A. First Five Year Plan

B. Second Five Year Plan

C. Third Five Year Plan

D. Fourth Five Year Plan

Answer: B

142. Tourism was accorded the status of an industry in which Five Year Plan of India?

A. Sixth

B. Seventh

C. Eighth

D. Ninth

Answer: B

143. The Tourism Finance Corporation of India was established in the year

A. 1985

B. 1986

C. 1987

D. 1989

Answer: D

144. Exchange of ‘interest obligations between two parties” refers

A. Interest swaps

B. Currency swaps

C. Currency option

D. Interest rate futures

Answer: A

145. Tactical Planning refers to

A. Short range planning

B. Emphasizes current operations planning

C. Planning for one year or less

D. All of the above

Answer: D

146. Mr. Hector Ceballos-Lascurain is credited for coining which term?

A. Ecotourism

B. Nature tourism

C. Sustainable tourism

D. Sex tourism

Answer: A

147. The trail blazing research publication “Tourism Ecotourism and Protection areas” was published in 1996 by

A. U.N. World Tourism Organisation

B. World Conservation Union

C. World Conservation Organisation

D. World Wildlife Fund

Answer: B

148. Which section of waterways are declared as National Waterway?

I. Allahabad – Haldia

II. Sadia – Dhubri

III. Kottapuram – Kollam

IV. Jabalpur – Surat

A. I, II & III are correct

B. II & III are correct

C. None of the above is correct

D. All of the above are correct

Answer: A

149. Arrange the following Global Distribution Systems based on the year of its introduction:

I. SABRE

II. SMART

III. AMADEUS

IV. WORLD SPAN

A. I, II, III, IV

B. II, III, IV, I

C. III, IV, I, II

D. IV, III, II, I

Answer: A

150. Following countries come under IATA Traffic Conference Area – I

I. U.S.A.

II. Greenland

III. Iceland

IV. Russia

A. I and III are correct

B. I and II are correct

C. III and IV are correct

D. I and IV are correct

Answer: B

4. Which countries are not part of the European Union, but member of Schengen VISA?

A. Finland and Denmark

B. United Kingdom and Portugal

C. Norway and Iceland

D. Spain and Greece

Answer: C

5. Travel propensity is a measure of

A. The percentage of a population engaging in tourism

B. The ratio of day trip to overnight visits.

C. Tourism market share of a country

D. Frequency of travel of a population

Answer: D

6. Which Sea attracts over 160 million tourists a year?

A. Mediterranean Sea

B. Caribbean Sea

C. South China Sea

D. Caspian Sea

Answer: A

7. Which of the following is not a London based airport?

A. South Hampton

B. Heathrow

C. Gatwick

D. Stansted

Answer: A

8. “Petra” one of the seven wonders is located in

A. Syria

B. Lebanon

C. Jordon

D. Israel

Answer: C

1. Tourists’ behaviour suggested by Cohen in 1979 as

A. Institutional and Non- Institutional

B. Venturesome and Pleasure seeker

C. Impassive and self-confident

D. Explorer and Drifter

Answer: A

2. A car rental site located near the Airport terminal but not directly on the premises of the Airport is called

A. Drop off point

B. Pick up point

C. Off-premises location

D. Airport terminal

Answer: C

3. A ‘pass’ entitling the holder to unlimited rail travel throughout England, Scotland and Wales is known as

A. Eurail ‘pass’

B. Britrail ‘pass’

C. Indrail ‘pass’

D. Travel ‘passes

Answer: B

4. The DND cards in a maid’s trolley belong to

A. Bathroom supplies

B. Guestroom amenities

C. Linen supplies

D. Room service supplies

Answer: B

5. Name the under liner cloth used on a restaurant table.

A. Slip cloth

B. Demask

C. Serviette

D. Baize cloth

Answer: A

6. ARR is the term used in hotel industry for identifying

A. Average Revenue Rate

B. Average Rack Rate

C. Average Room Revenue

D. Actual Room Rate

Answer: C

7. Which places are covered by “the palace on wheels”?

A. Jaipur

B. Udaipur

C. Jodhpur

D. Agra

A. A., B., C. are correct.

B. B., C., D. are correct.

C. A., B. are correct.

D. All are correct.

Answer: D

8. In how many countries ‘Schengen Visa’ is valid?

A. 17

B. 18

C. 22

D. 25

Answer: D

9. Who is the youngest Indian mountaineer to climb Mt. Everest till 2011?

A. A.B. Vajpai

B. ArjunVajpai

C. Arjuna Singh Negi

D. Santosh Yadav

Answer: B

10. Which is the longest train service in India?

A. Him Sagar Express

B. Kerala Express

C. Vivek Express

D. Varanasi Chennai Express

Answer: C

1. Assertion A.: Air India is facing a huge loss of Rs. 64,000 crores.
Reason (R): It has a very large number of employees.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

2. Assertion A.: Daylight saving time is advancement of standard time by one hour.
Reason (R): All countries located in high latitudes follow daylight saving time concept.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: C

3. “DND” is a sign to indicate

A. Do Not Disturb

B. Door to Door

C. Double Income No Kids

D. Do and Done

Answer: A

4. Assertion A.: The desire to learn from and experience other cultures heightened awareness of the educational benefits to be gained from travel which led to the Grand Tour era.

Reason (R): Reports of Marco Polo’s travels and adventures continued to heighten interest in travel and trade.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

6. Assertion A.: The level of tourism interest and activity in a specific area often depends on a combination of both physical and human geography that come together, making certain locations more attractive than others.

Reason (R): Climate also influences the level and type of tourism activity.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

7. Government of India conducts national level hospitality training under the ambit of

A. National Council for Hotel Management and Catering Technology.

B. Federation of Hotel and Restaurant Association of India.

C. Central Board of Vocational and Secondary Education.

D. Indian Institute of Hotel Management.

Answer: A

8. Which one of the following is correctly stated?

A. Tajmahal Palace Hotels and Resorts are first LEED certified hotel in India.

B. Vivanta by Taj are the first LEED certified hotel in India.

C. ITC Gardinea hotel is the first LEED certified hotel in India.

D. Trident hotel of Oberois is the first LEED certified hotel in India.

Answer: C

1. Which of the following sequential itineraries is/are correct?

I. Honolulu -> Tokyo -> Vancouver -> Oslo

II. Los Angeles -> Washington DC -> Paris -> Dubai

III. Rio de Janeiro -> Cape Town ->Mauritius ->Singapore

IV. Dubai -> Colombo -> Singapore -> Yangon

Codes:

A. None are correct

B. II, III are correct

C. I & IV are correct

D. All are correct

Answer: B

5. If a mountaineer ascends a mountain at fast speed, he may suffer Acute Mountain Sickness due to

I. Low Air Pressure

II. Poor Visibility

III. Poor Digestion

IV. Poor Acclimatization

A. I, II & III are correct.

B. I & II are correct.

C. I & IV are correct.

D. All are correct.

Answer: C

6. Which of the following are biosphere reserves?

I. Nanda Devi

II. Nilgiri

III. Simlipal

IV. Dudhwa

A. I, II & III are correct.

B. I & II are correct.

C. I & IV are correct.

D. All are correct.

Answer: A

8. Identify the sequence of the four Indian hotel chains according to the year of their establishment.

I. Lemon tree group of hotels

II. Oberoi group of hotels

III. Welcome group hotels

IV. Taj group hotels

A. III, II, IV, I

B. II, III, I, IV

C. IV, II, III, I

D. I, III, II, IV

Answer: C

9. Identify the Indian “Café” brand originated from the State of Karnataka competing with the international coffee chains.

A. Costa Coffee

B. Coffee Café Day

C. Barista

D. Star Bucks

Answer: B

10. Arrange the following according to the hierarchy using the code given below:

I. Commis I

II. Executive chef

III. Sous chef

IV. Chef d’ partie

Codes:

A. IV, III, I, II

B. III, IV, II, I

C. I, II, III, IV

D. II, III, IV, I

Answer: D

1. Assertion A.: Distribution channel members are fairly fluid in terms of their roles, interests, operations and perspectives.

Reason (R): The complexity of travel trade and the dissimilarity of operational practices used worldwide makes it difficult to define and establish strategies, tactics, operation features, practices and functions.

A. Both A. and (R) are true.

B. Both A. and (R) are true and (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

2. A business which has enough assets to meet its liabilities but cannot convert these assets quickly enough to cash is commonly described as

A. Over trading

B. Over invested

C. Technically insolvent

D. Untapped finance

Answer: C

3. A record in which passenger reservation data is stored.

A. CRT

B. PNR

C. Client Profile

D. Modem

Answer: B

4. During which plan period, Government of India made a provision for financial outlay for tourism for the first time?

A. 1st Five Year Plan

B. 2nd Five Year Plan

C. 3rd Five Year Plan

D. 5th Five Year Plan

Answer: B

5. Which International agency provides funds for Endogenous Tourism projects?

A. UNDP

B. UNESCO

C. UNWTO

D. UNEP

Answer: A

6. Which one of the following is not a Special Tourism Area (STA)?

A. Bekal

B. Sindhudurg

C. Puri-Konark Marine drive

D. Vishakhapattanam

Answer: D

7. Tourist Visa is valid for how many days in India?

A. 30 days

B. 60 days

C. 90 days

D. 180 days

Answer: C

8. Break-even analysis refers to

A. Total Cost = Total Revenue

B. Marginal Cost > Total Cost

C. Total Cost > Total Revenue

D. Marginal Cost = Average Cost

Answer: A

9. The SERVQUAL model is also known as

A. Gaps Model

B. Nordic Model

C. Plog’s Model

D. Differential Model

Answer: A

10. The Historian who identified Seven Wonders of the ancient world was

A. Aristotle

B. Pliny the Elder

C. IbnBatuta

D. Rahul Sankrityayan

Answer: B

4. Cost based, demand based, and competition oriented methods are known as the basic approaches of

A. Programming

B. Positioning

C. Pricing

D. Packaging

Answer: C

5. Alliance and Franchises are two main forms of

A. Vertical marketing system

B. Horizontal marketing system

C. Exclusive distribution system

D. Selective distribution system

Answer: A

6. The following are relevant to Thar Desert. Use the code:

I. Luni River

II. Camels

III. Sedimentary Rocks

IV. Crescent shape dunes

Codes:

A. I, II, III, IV are correct

B. I, II are correct

C. I, II, IV are correct

D. I, IV are correct

Answer: C

7. What is the Vehicle (Vahana) of Goddess river Ganga?

A. Tortoise

B. Crocodile

C. Dolphin

D. Serpant

Answer: D

8. Under which tree did Queen Mayadevi give birth to Siddharth?

A. Ashoka

B. Peepal

C. Neem

D. Shala

Answer: D

1. Portfolio of products that an organisation offers to one market or several is known as

A. Product life cycle

B. Positioning mix

C. Product mix

D. Brandicide

Answer: C

2. _______ advertising is important for mature products because it keeps consumer thinking about product.

A. Informative

B. Persuasive

C. Image

D. Reminder

Answer: D

5. Which one of the following is not correctly matched?

A. Consumer buying behaviour refers to the buying behaviour of – Final Customers

B. The groups to which people do not belong but would like to be the part of that group – Aspirational Group

C. The technique used by marketer to identify the relationship between perceived importance of a destination on the part of tourist and actual performance on the part of the suppliers – Perceptual Mapping

D. Brand or part of brand that gives legal protection and also gives the seller the exclusive right to use the brand name or brand mark is – Brand Equity

Answer: D

6. VALS framework divides the US popula tion into different lifestyle groups, defined according to Psychological factors that correlate with

A. Purchase behaviour

B. Social class

C. Family life cycle

D. Culture

Answer: A

7. ______ is the tendency to twist information into personal meaning and interpret information in a way that fit our preconceptions.

A. Selective attention

B. Selective retention

C. Selective distortion

D. Selective hearing

Answer: C

8. One of the prominent sites of Sufism was the Dargah of Chishti Sufi Shaikh Gesudaraz is situated at

A. Ajmer

B. Delhi

C. Multan

D. Gulbarga

Answer: D

9. There are four types of International Tourism organisations. Identify the correct order in which they were established

A. ICAO, PATA, IATA, UFTAA

B. ICAO, IATA, PATA, UFTAA

C. IATA, ICAO, PATA, UFTAA

D. UFTAA, ICAO, PATA, IATA

Answer: B

10. Mosi-oa-Tunya is a spectacular tourist spot. Select the English name of the spot

A. Niagara Falls

B. Abbey Falls

C. Jog Falls

D. Victoria Falls

Answer: D

1. The concept of value within tourism is to

A. provide good quality and more offers

B. develop company systems and process

C. help companies find ways to optimise the delivery of value

D. provide more information on tourist product

Answer: C

2. The concept of marketing was evolved

A. after the production approach

B. after the economy Philosophy

C. prior to the sales approach

D. through the production, sales and then the marketing approach

Answer: D

3. Cognitive dissonance is caused

A. during information research

B. during purchase

C. by post purchase conflict

D. by pre-purchase conflict

Answer: C

4. Business philosophies can be identified within tourism sector as

(i) Product oriented company

(ii) Technology oriented company

(iii) Market oriented company

(iv) Sales oriented company

The candidate has to find the correct answer according to the code:

Codes:

A. (i), (ii) and (iii) are correct.

B. (i) and (ii) are correct.

C. (ii) and (iii) are correct.

D. (i) and (iv) are correct.

Answer: A

5. Initiator is the person

A. who has the financial authority within the group of people to make the purchase.

B. who actually visits the travel agent and makes the purchase of the travel package.

C. who actually goes on trip.

D. who gathers information and starts the purchasing process.

Answer: D

6. Tourists who tend to search for authentic experience can be termed as

A. Drifters

B. Explorers

C. Individual mass tourists

D. Organised mass tourists

Answer: B

7. Which one of the following combination is the correct order of Doxey’s Irridex Index Model?

A. Indifferent – Annoyance – Euphoric – Antagonistic

B. Antagonistic – Indifferent – Annoyance – Euphoric

C. Euphoric – Indifferent – Annoyance – Antagonistic

D. Annoyance – Antagonistic – Indifferent – Euphoric

Answer: C

8. Which fundamental issue motivated F.W. Taylor to create a more scientific approach to management?

A. Work effectiveness

B. Work place safety

C. Work efficiency

D. Worker absenteeism and turnover

Answer: C

9. A positive Net Present Value (NPV) means

(i) The project earns rate of return higher than the firm’s cost of capital.

(ii) The project’s rate of return is equal to the firm’s cost of capital.

(iii) The firm’s cost of capital is more than the project’s rate of return.

(iv) The firm’s cost of capital is equal to annual revenue from project.

The candidate has to find the correct answer using the code:

Codes:

A. (i), (ii) and (iii) are correct.

B. (i) and (ii) are correct.

C. (i) and (iii) are correct.

D. (i) is correct.

Answer: D

10. Which of the following belongs to BOTH money and capital market?

A. Treasury bills

B. Commercial banks

C. Stock Market

D. Derivative market

Answer: B

2. In recreational planning, a new technique was followed from 1990 and it is defined as follows. Indicate the correct definition.

A. It is known as carrying capacity technique

B. It is known as Delphi technique.

C. It is known as recreation and tourism planning.

D. Recreational planning and managements.

Answer: B

3. “Incredible India” campaign was launched in the year

A. 2000

B. 2001

C. 2002

D. 2003

Answer: C

4. Emigration check not required (ECNR), status passport are granted to

I. Indian Nationals from abroad

II. All holders of diplomatic passport

III. All income tax payers

IV. All graduates and professional degree holders

Codes:

A. I, II, III are correct.

B. II, III & IV are correct.

C. All of the above are correct.

D. Only IV is correct.

Answer: C

5. Which of the following is not correctly stated?

A. A strategy is a plan of action.

B. A system is a linking of organisation components.

C. A process is a flow of interrelated events towards a goal.

D. Quality is the degree of productivity.

Answer: D

7. Which one of the following pairs is correctly matched?

A. Asia’s largest inland salt water lagoon– The ChilkaLake

B. Nehru Trophy Boat Race is held at – Goa

C. Udaipur is known as – the Paris of the East

D. The biggest statue of Thiruvalluvar is at – Marina Beach

Answer: A

8. Which one of the following pairs is not correct matched?

A. Natural Shiva Linga of Ice is formed at – Amarnath

B. A paved pedestrian path offering stunning views of the mountains and the plains below at Kodaikanal is – Coaker’swalk

C. The place famous for its spectacular sunrise and sunsets, especially on a full moon days is – Kanyakumari

D. Queen of the Arabian Sea is – Goa

Answer: D

9. Which one of the fort made of bricks?

A. Ranthambhore

B. Gwalior

C. Bikaner

D. Daulatabad

Answer: C

10. Mumtaz Mahal (wife of Shah Jahan) died at

A. Saharanpur

B. Burhanpur

C. Agra

D. FatehpurSikri

Answer: B

1. Which one of following pairs is not correctly matched?

A. It is a very attractive manmade resort – Disneyland

B. It is an Indian concept where ancient Indian Maharajas converted their palaces into hotels after they were stripped of their princely privileges – Palace Hotels

C. In this type of hotels, each room or suite is owned by several people who will schedule their visit well in advance with management office to ensure that the room or suite is available – Time share Hotels

D. It is a type of hotel where guests are fed traditional Indian food of royalty and served by liveried waiting staff – Palace on Wheels

Answer: D

2. Which one of the following pair is correctly matched?

A. In this type of pricing plan, charges include room rent and all meals – Continental Plan

B. Setting a standard with a comparable competitor is – Branding

C. A strategy of maximizing revenue – Yield Management

D. A room with a sofa cum bed ideally situated beside swimming pools or beaches

Answer: C

3. ‘Revpar’ is a term used in the hotel industry to establish

A. The Rack Rate

B. The Occupancy Rate

C. The Room Rate

D. The Revenue per Available Room

Answer: D

4. Which is a Greenfield airport?

A. Devenhalli Airport, Bengaluru

B. Indira Gandhi Airport, Delhi

C. Lok Nayak Jayprakash Airport, Patna

D. Sardar Vallabhbhai Patel Airport, Ahmedabad

Answer: A

5. In which year Air India and Indian Airlines merged as NACIL?

A. 2006

B. 2007

C. 2008

D. 2009

Answer: B

6. Which event is associated with Centenary year of Civil Aviation?

A. Flight of Hery Piquet from Allahabad to Naini

B. Maiden flight of JRD Tata from Karachi to Bombay.

C. Direct flight from London to Bombay

D. Flying show over Hooghly River in Calcutta

Answer: A

7. Calculate the flying time a flight leaves Ho Chi Minh City (+ 00700 Hrs) at 2005 Hrs and arrives Frankfurt (+0100 Hrs) at 0615 next day.

A. 15.10 Hrs

B. 16.10 Hrs

C. 14.10 Hrs

D. 17.10 Hrs

Answer: B

8. Free baggage allowance for economy class passengers in airlines is

A. 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 273 cms.

B. 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 158 cms.

C. 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 115 cms.

D. 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 315 cms.

Answer: A

9. Which statement is true?

A. Immigration check is done for all passengers, Indian or foreigners at the time of arrival and departure.

B. Immigration check is done for Indians at the time of departure.

C. Immigration check is done for foreigners at the time of arrival.

D. Immigration check is done randomly.

Answer: A

10. Assertion A.: Bermuda Agreement between UK and USA is the basis of bilateral agreements among nations in the field of civil aviation.

Reason (R): It was signed in 1945.

Codes:

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is true, but (R) is true.

Answer: C

1. The following statement concerning the grapevine is not correct?

A. Grapevine generally is irregularly used in organizations.

B. A grapevine can and often does generate harmful rumours.

C. The grapevine is used largely to serve the self-interests of the people within it.

D. In time and with proper pressure, the grapevine can be eliminated.

Answer: D

2. Which of the following is not a fixed cost?

A. Cost of maintenance

B. Depreciation

C. Rent

D. Cost of labour

Answer: D

3. Total assets turnover is

A. Cost of goods sold/ Average total assets

B. Cost of goods sold/ Average fixed assets

C. Cost of goods sold /Average capital employed

D. Cost of goods sold/ Net working capital

Answer: A

4. Cash receipts and payments relating to future contracts, forward contracts, option contracts and swap contracts when the contracts are held for dealing or trading purpose is considered to be an example of

A. Cash flow from operating activities

B. Cash flow from financing activities

C. Cash flow from investing activities

D. None of the above

Answer: A

5. Aitmaduddaula’s Tomb (father of Nurjahan and father-in-law of Emperor Jahangir) is situated in

A. Delhi

B. Fatehpur Sikri

C. Lahore

D. Agra

Answer: D

6. Which one of the following is correct matched?

A. Khasis – Tribes of West Bengal

B. Red – Original inhabitants Indians of North America

C. Bhils – Tribes of Assam

D. Todas – Tribes of Nagaland

Answer: B

7. Which one of the following is correctly matched?

A. The Statue of Zeus – is in the Valley of Olympia (Rome)

B. Stone Henge – is erected in France

C. The Leaning Tower – is one of the wonders of the middle ages and is in Pisa

D. The Sphinx – is situated in Babylon

Answer: C

1. Which of the following is not an internal factor but influences pricing decisions?

A. Competition

B. Marketing objective

C. Cost

D. Marketing mix strategy

Answer: A

2. Arrange the following in chronological sequence:

A. Madras Museum, Madras Memorial Hall, Madras Egmore Maternity Hospital, Victoria Public Hall

B. Madras Memorial Hall, Madras Museum, Madras Egmore Maternity Hospital, Victoria Public Hall

C. Madras Egmore Maternity Hospital, Madras Memorial Hall, Madras Museum, Victoria Public Hall

D. Victoria Public Hall, Madras Egmore Maternity Hospital, Madras Museum, Madras Memorial Hall

Answer: C

3. Assertion A.: ‘The Pushkar Fair’ has now become a “must see” on the itinerary of every tourist.

Reason (R): It plays host to them biggest camel fair in Asia.

Codes:

A. Both A. and (R) are correct, (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is correct, but (R) is false.

D. (R) is correct, but A. is false.

Answer: B

4. Two of the greatest travellers in the world have been Marco polo and Ibn Batuta. Name the countries to which they belong?

A. Greece and Rome

B. Iran and Turkey

C. Italy and Morocco

D. Egypt and Mesopotamia

Answer: C

5. Which currency is used to buy a ticket to visit the Terra Cotta Army?

A. Bhat the currency of Thailand

B. Dollar the currency of Hong Kong

C. Yen the currency of Japan

D. Renminbi the currency of China

Answer: D

6. “Vivek Express” the train with longest route plies between the two destinations

A. Guwahati and Kanyakumari

B. Dibrugarh town and Kanyakumari

C. Howrah and Kanyakumari

D. Kalka and Kanyakumari

Answer: B

7. Name the capital of Lakshadweep

A. Amini

B. Kiltan

C. Minicoy

D. Kavaratti

Answer: D

8. The name “Silk route” which is also a part of cultural tourism, was given by

A. Marcopolo

B. Alberuni

C. Ferdinand-von-Richthofen

D. Niccolas Manncci

Answer: C

9. The concept of “Charbagh” was brought to India by

A. Aryans

B. Turks

C. Mughals

D. Britishers

Answer: C

10. The architectural concept of “double dome” was introduced in India by

A. Khaljis

B. Tughlaqs

C. Turks

D. Mughals

Answer: C

1. When did Thomas Cook first started the Grand circular Tours of Europe?

A. 1955

B. 1956

C. 1966

D. 1967

Answer: B

2. Which one is not an attractive element for tour operators while designing organized package tour?

A. Flexibility of adding special services for premium price

B. Consolidation of business network for effective service delivery

C. Penetration in the market by reducing price

D. Promotion of hassle free travel

Answer: C

3. Value for Money pricing strategy for organised package tour intended to charge

A. Medium price

B. High price

C. Low price

D. Premium price

Answer: A

4. Which pricing strategy/approach that SOTC has adopted for the promotion of In-box holiday package?

A. Premium pricing

B. Under-cut pricing

C. Cost-plus pricing

D. Skimmed the cream pricing

Answer: B

5. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as

A. Organizing

B. Planning

C. Controlling

D. Leading

Answer: C

6. Large scale action plans of an organisation for interacting with environment in order to achieve long-term goals refers to

A. Actions

B. Objectives

C. Strategic goals

D. Strategies

Answer: D

7. Adam Smith in his book ‘Wealth of Nations’ described the breakdown of jobs into narrow and repetitive tasks and called this

A. Work denomination

B. Assembly lines

C. Division of labour

D. Common factor of work

Answer: C

8. The Hawthorne studies were initially devised to study

A. productivity levels of groups Versus individuals.

B. the effect of noise on employee productivity.

C. the effect of illumination levels on employee productivity.

D. the effect of co-operative versus competitive organisational environments on productivity.

Answer: C

9. Data when organised in a meaningful way, the results are called

A. A database

B. Information

C. Artificial intelligence

D. An expert system

Answer: B

1. Arrange the following trains in the order in which they were started:

I. The Deccan Odyssey

II. Royal Rajasthan

III. Palace on Wheels

IV. The Nilgiri Express

Codes:

A. I, II, III and IV

B. IV, III, II and I

C. IV, III, I and II

D. IV, II, III and I

Answer: C

2. Which of the following is the leading International healthcare accrediting agency?

A. Trent International Accrediting Scheme

B. Joint Commission International

C. NABH – National Accreditation Board for Hospitals and Health

D. UKAF – United Kingdom Accreditation Forum

Answer: B

3. T GV is famous for

A. Airlines

B. Railway

C. Cruise ship

D. Resorts

Answer: B

4. Assertion A.: In India both tour operators and travel agents assemble and sell tour packages.

Reason (R): Tour operators are wholesalers and travel agents are retailers.

Codes:

A. Both A. and (R) are true.

B. Both A. & (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answers: (AB)

5. Which group of sequential itinerary is/are correct?

I. Orland → Dublin → Milan → Dubai

II. Tel Aviv → Islamabad → Kathmandu → Yangon

III. Boston → Madrid → Athens → Istanbul

IV. Athens → Karachi → Dhaka → Bangkok

Codes:

A. I, III & IV are correct.

B. II, III & IV are correct.

C. I & II are correct.

D. All are correct.

Answer: D

6. Wholesaler in the parlance of Tourism Industry is

A. Airline

B. Tour operator

C. Hotel

D. Travel Agency

Answer: B

7. Leaving a destination in a better condition than you found it is known as

A. Enhansive sustainability

B. Sustainable tourism

C. Eco-tourism

D. Clean-up tourism

Answer: A

8. What is cognitive dissonance?

A. It is a tendency of the buyer to purchase the cheapest brand available in the market.

B. It is the pre-purchase research activity carried out by a prospective customer.

C. Discomfort caused by post purchase conflict.

D. It is the set of the bargaining tools that a buyer uses to get the best deal from the seller.

Answer: C

9. The online selling of goods and services to final consumers is known as

A. B2B online marketing

B. B2C online marketing

C. C2B online marketing

D. C2C online marketing

Answer: B

10. In Tourism marketing, if supply exceeds demand

A. There is near certainty of price-cutting by major competitors

B. There is more likely to be a mismatch between the holding expectations and destination experiences

C. It takes long time to expand the product service offering

D. The service provider will charge a premium price

Answer: A

1. In 2011, which organisation celebrated 150 years of its foundation?

A. Indian Posts

B. Indian Railways

C. Archaeological Survey of India

D. Airports Authority of India

Answer: C

2. A term for reheating/regenerating space used by the flight crew to heat or prepare passenger meals on an aircraft

A. Hold

B. Connection

C. Kitchenette

D. Galley

Answer: D

3. The famous Meenakshi Temple is situated in

A. Chidambaram

B. Madurai

C. Coimbattore

D. Chennai

Answer: B

4. A Segment of a connection or if a direct flight involves a change of aircraft, any portion between a board point and off-point is known as

A. Departure point

B. Transfer point

C. Stop over point

D. Off-point

Answer: B

5. In an air itinerary, the destination point used to determine the round trip fare or maximum permitted mileage

A. Turn around point

B. Railing point

C. Connecting point

D. Embarkation point

Answer: A

6. Where is the highest railway station in India?

A. Kalka on the Shimla Mountain Railway.

B. Ghoom on the Darjeeling Himalayan Railway.

C. Coonoor on the Nilgiri Mountain Railway.

D. Matheran on Western Hill Railway.

Answer: B

7. Haji Ali Dargah is located in

A. Hyderabad

B. Delhi

C. Mumbai

D. Lucknow

Answer: C

8. When was the first National Park in India set up?

A. 1956

B. 1921

C. 1935

D. 1947

Answer: C

2. Assertion A.: Tourism Distribution Channels have profound effects on the competitiveness andprofitability of tourismorganisations.

Reason (R): Distribution is becoming the most critical factors for the competitiveness of tourism organisations.

A. Both A. and (R) are true.

B. Both A. and (R) are true and(R) is not the correct explanation.

C. A. is true but (R) is false.

D. A. is false and (R) is true.

Answer: B

3. It has been described as cultural property on the UNESCO World Heritage list as “an expression of the astrological skills and cosmological concepts of the court of a scholarly prince at the end of the Mughal period”.

A. Hawa Mahal

B. Red Fort

C. Jantar Mantar

D. Agra Fort

Answer: C

4. It is listed as “World Heritage in Danger” in May 2011.

A. Kaziranga wildlife sanctuary

B. Manas wildlife sanctuary

C. Gulf of Mannar

D. Sundarbans

Answer: B

6. Which is not a major sea port?

A. Kandla

B. Dwarka

C. Ennore

D. Paradip

Answer: B

7. At present which of the following usually generates the highest rate of commission for travel agents?

A. Airline Tickets

B. Hotel Reservations

C. Travel Insurance

D. Travellers Cheques

Answer: C

8. Which of the following statements is true of airlines?

A. The travel agent is the only outlet for their products.

B. They accommodate inclusive tours on both scheduled and charter flights.

C. They never have their own tour operating companies.

D. They charge a commission from travel agents.

Answer: B

9. “Bibi-ka-Maqbara” the replica of the Taj Mahal is located in which city?

A. Ahmedabad

B. Aurangabad

C. Ahmednagar

D. Ahmedpur

Answer: B

10. “Partie” system is an organizational structure for

A. Dividing the housekeeping department into various sections

B. Dividing the front office department into various sections

C. Dividing the food and beverage service department into various sections

D. Dividing the kitchen into various sections

Answer: D

1. Which is the first privately built International Airport of India?

A. Gopinath Bardolai International Airport

B. Nedumbassery International Airport

C. Chhatrapati Shivaji International Airport

D. Netaji Subhash Chandra Bose International Airport

Answer: B

2. Advertising strategy in marketing covers

A. Distribution Strategy

B. Creative and Media Strategy

C. Public Relations Strategy

D. Press Relations Strategy

Answer: B

3. Seasonality of travel can be smoothened by adopting which one of the following method

A. Advertising

B. Direct Marketing

C. Public Relations

D. Consumer Promotion

Answer: D

4. Assertion A.: Tourism as a product has the elements of both tangibility and intangibility.

Reason (R): A part of Tourism product can be physically experienced.

A. Both A. and (R) are correct.

B. Both A. and (R) are correct, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

5. A person with Person of Indian Origin (PIO) card gets visa in India for

A. Six months

B. Nine months

C. Two years

D. Five years

Answer: D

6. EMS is applied in Air ticketing when

A. MPM > TPM before allowance

B. MPM > TPM after allowance

C. MPM < TPM before allowance

D. MPM < TPM after allowance Answer: D 7. Which place is/are a part of itinerary of ‘Golden Chariot’ train? I. Bangalore II. Mysore III. Goa IV. Mangalore A. I, II & III are correct B. II & III are correct C. I & II are correct D. All are correct Answer: A 8. Which one of the following statement is not correctly matched? A. A tourist visa is valid for a period of 180 days. B. A business visa is valid for a period of 5 years. C. A transit visa is valid for a period of 30 days. D. Yoga visa is valid upto 5 years. Answer: C 9. Which place is not a part of Buddhist Pilgrimage? A. Piparhawa B. Kundangram C. Vaishali D. Shravasti Answer: B 10. Which group of sequential itinerary is/are correct? I. Texas -> Dublin -> Milan -> Riyadh

II. Damascus -> Karachi -> Dhaka -> Yangon

III. New York -> Dubai -> Madrid -> Karachi

IV. Istanbul -> Rome -> London -> New York

A. I, III & IV are correct

B. II, III & IV are correct

C. I & II are correct

D. All are correct

Answer: C

3. The coral reefs in India are found at

I. The Gulf of Mannar

II. Andaman and Nicobar Islands

III. Lakshadweep Islands

IV. Diu Island

Codes:

A. I, II, III and IV are correct.

B. I, II, III and IV are not correct.

C. I, II and III are only correct.

D. I, III and IV are only correct.

Answer: C

4. Avoidance, accommodating, competing, compromising and collaborating are the five options available for

A. Organisational conflict resolution

B. Employee dispute resolution

C. Labour dispute resolution

D. Industrial dispute resolution

Answer: A

5. Kitchen profit is also termed as gross profit and is calculated on the basis of the formula

A. Sales – Food cost + Labour cost = Kitchen profit or Gross profit

B. Sales – Food cost = Kitchen profit or Gross profit

C. Sales – Ingredient cost + Labour cost = Kitchen profit or Gross profit

D. Sales – Overheads + Labour cost = Kitchen profit or Gross profit

Answer: B

6. Kitchen stewarding in a hotel is responsible for

A. Wine service

B. Garbage disposal

C. Salad preparation

D. Still room

Answer: B

1. Measuring performance, comparing measured performance to standards and taking corrective action are the three main steps in

A. Directing process

B. Controlling process

C. Planning process

D. Communicating process

Answer: B

2. The minimum rate of return, which the investors of firm expect to earn on its investment proposal, is called

A. Cost of capital

B. Value of investment

C. Inflows

D. Current liabilities

Answer: A

3. Which one of the following is not a trading account item?

A. Purchases

B. Fuel

C. Power

D. Salary to Sales Manager

Answer: D

4. Assertion A.: Ecotourism respects the environment and encourages and promotes the well-being of local people.

Reason (R): Mass tourism may not do this.

Codes:

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

5. Arrange the following organisationsin sequence according to the year of establishment:

A. ITDC, IATO, TAAI

B. IATO, ITDC, TAAI

C. TAAI, ITDC, IATO

D. ITDC, TAAI, IATO

Answer: C

7. Assertion A.: Pleasing weather is an important element of tourism.

Reason (R): Tourists from countries with extreme weather visit hill stations and beaches in search of fine weather and sunshine.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. and (R) are wrong.

D. A. is true and (R) is false.

Answer: A

8. “God’s Earth in all its fullness and beauty is for the people.” Who said this?

A. Max Muller

B. Mark Twain

C. Thomas Cook

D. John Cook

Answer: C

9. Assertion A.: Tourism results in the transformation of cultural events into commercialized products.

Reason (R): Technology has made travel and correspondence quicker and easier.

Codes:

A. A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is correct, but (R) is wrong.

D. A. is wrong, but (R) is correct.

Answer: B

10. The former Headquarter of Air India Limited is

A. Chennai

B. Mumbai

C. Delhi

D. Calcutta

Answer: B

1. J.N. Katgara is described as the first Indian to establish the travel agency business in India. Name the agency which he established in 1920.

A. Jeena & Company

B. Lee & Muirhead India Pvt. Ltd.

C. Jamnadas and Co. Ltd.

D. Mercury Travels

Answer: A

2. In which city, Office of Bureau of Immigration is not located?

A. Hyderabad

B. Amritsar

C. Varanasi

D. Bangaluru

Answer: C

4. Who was the most influential travel agent in Egypt during the last quarter of 19th century?

A. J.N. Katgara

B. John Thompson

C. John Mason Cook

D. Cox

Answer: C

5. The people element in service marketing mix includes

A. Customers only

B. Employees only

C. All human actors

D. Suppliers only

Answer: C

6. A customer in a bar purchasing a glass of beer may go right to the purchase decision skipping information search and evaluation is referred

A. Automatic response loop

B. Post purchase behaviour

C. Consumer response management

D. Customer relationship

Answer: A

7. Who adopted the product life cycle model to the tourism industry and created Tourism Area Life Cycle Theory in 1980?

A. Baum Tom

B. Butler R.W.

C. Cooper, Chris

D. Oliver R.L.

Answer: B

8. Markets segmented into light medium and heavy user groups refers to

A. Psychographic segmentation

B. Behavioural segmentation

C. Demographic segmentation

D. Geographic segmentation

Answer: B

9. Market coverage strategies include

A. Concentrated marketing

B. Structural attractiveness

C. Physical attributes differentiation

D. Order routine specification

Answer: A

10. Necessary involvement of the service providers emotions in the delivery of service is termed as

A. Service culture

B. Organisation culture

C. Emotional labour

D. Emotional appeals

Answer: C

3. Which one of the following pairs is not correctly matched?

A. Chilling dishes at 3 °C immediately after cooking and holding at 0 ° to 3 °C – Cook chill

B. Freezing food to–18 °C to –20 °C soon after cooking and holding them at this temperature till required – Cook freeze

C. Chilling dishes to 36 °C immediately after cooking and holding at this temperature – Blast chilling

D. Freezing dishes to –18 °C to –20 °C immediately after cooking and holding at this temperature – Blast freezing

Answer: C

4. Assertion A.: Standard recipe is a written document on the method of preparing a dish with portion size, list of ingredients and their quantity.

Reason (R): Standard operating instruction for the department to perform its task for food preparation.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

5. The overhead cost is considered in menu pricing which include the following:

A. Food cost, Labour cost, rent and rates

B. All expenses except food cost and labour cost

C. Labour cost, gas, electricity, water and telephones

D. Food cost, gas, electricity, rent and rates

Answer: B

6. Following are the duties of a Front Office Manager:

I. Recommend and monitor a front office budget and plan for the year.

II. Lead, train and motivate front office team

III. Approve expenses of the Front Office Department

IV. Ensure the safety and hygiene of the Front Office and its staff.

A. I, II, III and IV are correct.

B. I, II and III are correct.

C. II, III and IV are correct.

D. I and IV are correct.

Answer: A

8. Assertion A.: Hotel business is very lucrative as it satisfies two physiological needs of all human beings – shelter and food.

Reason (R): Hotel specializes in providing facilities and amenities to the business corporate.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true and (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: C

9. Which is an open jaw itinerary?

A. Delhi → Chennai → Mammalapuram → Madurai → Delhi

B. Delhi → Nagpur → Chennai

C. Chennai → Madurai → Cochin → Chennai

D. Kolkata → Bhubaneshwar → Chennai → Kolkata

Answer: A

10. Which are the dangerous goods in airlines?

A. Copra

B. Adhesives

C. Mercury

D. Bleaching Powder

A. A., B. only

B. C., D. only

C. All of them

D. None of them

Answer: C

1. Repetitiveness is identified as a major dimension of

A. Communicating

B. Directing

C. Leadership

D. Planning

Answer: D

2. According to Maslow’s Theory of Need Hierarchy

A. Higher order needs would be satisfied first.

B. Lower order needs would be satisfied first.

C. There is no pattern of satisfaction of need.

D. Need and wants are one and same.

Answer: B

3. Assertion A.: Goods are durable, services are perishable.

Reason (R): Goods are produced; services are done through buyer-seller interactions.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

4. Arrange the following peaks based on its altitude from low to high:

A. Nanga Parbat, Annapurna, Mt. Everest, Kanchenjunga

B. Mt. Everest, Kanchenjunga, Nanga Parbat, Annapurna

C. Annapurna, Nanga Parbat, Kanchenjunga, Mt. Everest

D. Annapurna, Kanchenjunga, Nanga Parbat, Mt. Everest

Answer: C

5. Arrange the States according to their rank in foreign tourist arrivals in 2011:

A. Tamil Nadu, Delhi, Maharashtra, Uttar Pradesh

B. Maharashtra, Tamil Nadu, Delhi, Uttar Pradesh

C. Tamil Nadu, Uttar Pradesh, Maharashtra, Delhi

D. Delhi, Maharashtra, Tamil Nadu, Uttar Pradesh

Answer: B

7. Cabinet of which country called under water meeting in 2009 to highlight the threat of global warming to the low lying nations on the earth

A. Fiji

B. The Netherlands

C. New Zealand

D. Maldives

Answer: D

8. Feedback can be used as

A. Creating micro barrier

B. Evaluating effectiveness of communication

C. Carrying out instructions

D. Analysing the decoder

Answer: B

9. Which of the following is not a stage of team development?

A. Storming

B. Alarming

C. Forming

D. Performing

Answer: B

10. Find the correct groups of statements:

I. Attitudes are largely shaped by personal beliefs and values.

II. Employee work place attitude are fairly stable overtime and slow to change.

III. Managers can correctly attribute poor employee behaviour to lack of motivation.

IV. Adult learners seek skill and knowledge that they can apply to their work or used to further their career.

Codes:

A. All are true.

B. I, II, III are correct.

C. II, III, IV are correct.

D. I, II, IV are correct.

Answer: D

1. Which is a Green field airport?

A. Indira Gandhi Airport, Delhi

B. Rajiv Gandhi Airport, Hyderabad

C. Birsa Munda Airport, Ranchi

D. Lok Nayak Jay Prakash Airport, Patna

Answer: B

2. The free baggage allowance for first class and business class passengers in airlines is

A. 2 bags (pieces) where the total of the 3 dimensions does not exceed 145 cms for each bag.

B. 2 bags (pieces) where the total of the 3 dimensions does not exceed 158 cms for each bag.

C. 2 bags (pieces) where the total of the 3 dimensions does not exceed 268 cms for each bag.

D. 2 bags (pieces) where the total of the 3 dimensions does not exceed 278 cms for each bag.

Answer: B

3. Calculate the flying time if a flight leaves Detroit (–0500 hrs) at 1405 hrs and arrives Mumbai (+0530 hrs) at 2300 hrs next day

A. 22:25 hrs

B. 20:25 hrs

C. 18:35 hrs

D. 18:25 hrs

Answer: A

5. The production concept in marketing emphasis on

A. High quality goods

B. Large volume of goods

C. The product with best possible features

D. Products and services emphasising on environment

Answer: B

6. A skeptical buyer is one

A. who makes impulsive purchase

B. who carefully weighs the cost and benefit

C. has a negative image about product

D. is keen to return the product

Answer: B

7. “REVPAR” is a test which

A. measures income before fixed cost

B. insists on performance measures based on increase in operating margins

C. assumes that room revenue is a good indicator of a hotel’s overall performance

D. indicates what a business unit wants to achieve

Answer: C

8. Complete tourism study should comprise the study of

A. Geography, environment and ecology

B. History, heritage and culture

C. Economics and Management

D. All of the above

Answer: D

9. Imambara is

A. A congregational mosque

B. A large hall for observing Muharram and for storing tazias

C. Audience hall

D. A residential centre for spiritual study

Answers: ()

10. What percentage of oxygen is used in gas cylinder of SCUBA diving?

A. 100 %

B. 80 %

C. 60 %

D. 50 %

Answer: C

1. In the context of “Theme Park” Excitement will be referred to as

A. Core product

B. Tangible product

C. Augmented product

D. Facilitating product

Answer: A

2. When a marketer modify an exiting product for the current market, he is said to be following

A. Market development strategy

B. Market penetration strategy

C. Product development strategy

D. Diversification strategy

Answer: C

3. Which of the following is considered as a challenge faced by destination marketer?

A. Limited budgets

B. Politics

C. External environment

D. All of the above

Answer: D

4. The ability of followers to perform their jobs independently and to assume additional responsibilities in their desire to achieve success is called

A. Maturity

B. Authority

C. Aggressiveness

D. Assertiveness

Answer: A

5. All of the following are main activities in evaluating information except

A. Acquiring information

B. Comparing value with cost of information

C. Selecting data to be evaluated

D. Using information in decision making

Answer: D

6. The characteristics of the individual who should be hired for the job are indicated by the

A. Job analysis

B. Job description

C. Job specification

D. Job identification

Answer: C

7. Decentralizing an organisation is a structural change aimed at

A. Reducing the cost of coordination

B. Increasing the controllability of subunits

C. Increasing motivation

D. All of the above

Answer: D

8. Assertion A.: Christopher Columbus, Ferdinand Magellan and Sir Francis Drake made great ocean voyages to discover North and South America, Australia and New Zealand.

Reason (R): Development of the rudder, triangular sails and the mariner’s compass helped navigation and distant travel.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

9. Which one of following pairs is correctly matched?

A. Memphis businessman Kemmons Wilson thought of standardising motels into chain operation. He created the first Holiday Inn on the outskirts of Memphis, Tennessee.

B. Willard Marriott created the first soda pop fountain in Quincy, Massachussetts with A & W fast food restaurant chain in 1928.

C. Cecil B. Day opened the first budget hotel Travelodge in 1970.

D. Stevens Hotel, later renamed as the Conrad Hilton had the distinction of being the first luxury hotel in America.

Answer: A

10. Which one of the following pairs is not correctly matched?

The International chains provided the following relationships to individual owners:

A. Partnerships – Providing professional managers, technicians, manuals systems etc. on the basis of management fees and a share of profits as incentive payment.

B. Franchise – Providing name and association against a fee

C. Management Contract – Sharing equity and profits

D. Conglomerates – Amalgamate their capital and their operations

Answer: A

1. Which date marked a major leap for mankind in travel? Orville and Wilbur Wright, bicycle manufacturers, flew the first engine driven aeroplane near Kitty Hwak, N.C. USA.

A. November 15, 1902

B. October 2, 1905

C. November 11, 1900

D. December 17, 1903

Answer: D

2. Which one does not apply to a coffee shop?

A. 24-hour service

B. Pre-plated service

C. Formal atmosphere

D. Lively music

Answer: C

4. The e-ticketing system of the Indian Railways is capable of handling how many tickets per minute?

A. 1800

B. 2000

C. 2200

D. 2400

Answer: B

5. In which year Air India was Nationalised?

A. 1948

B. 1951

C. 1953

D. 1957

Answer: C

7. Which was the steamship company that Thomas Cook used for bringing British tourists to India in 1878?

A. Royale Meridian

B. Star Cruise

C. Royale Virgo

D. Peninsular & Oriental

Answer: D

8. Which are the two famous tourist destinations that Thomas Cook used to conduct tour in India in the last quarter of 19th century?

A. Aurangabad and Darjeeling

B. Mahabalipuram and Ooty

C. Agra and Gulmarg

D. Delhi and Jaipur

Answer: C

9. Who is the founder president of IATO?

A. Subash Goyale

B. Ram Kohil

C. Inder Sharma

D. J.N. Katgara

Answer: B

10. Which type of travellers do not see travel as perk but rather as another source of stress?

A. Leisure travellers

B. Business travellers

C. Free Independent travellers

D. Vacationers

Answer: B

1. Assertion A.: Domestic Airlines can import Air Turbine Fuel (ATF) directly from foreign countries.

Reason (R): ATF has important share in operational cost.

A. Both A. and (R) are true.

B. Both A. and (R) are true, but(R) is not correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

2. Calculate the flying time if a flight leaves Mumbai (+0530 Hrs.) at 0625Hrs. and arrives Manila (+0800 Hrs) at1505 Hrs.

A. 5.10 Hrs

B. 6.10 Hrs.

C. 7.10 Hrs.

D. 8.10 Hrs.

Answer: B

3. If a person purchases a ticket in Delhi and starts his journey from Indira Gandhi International Airport, it is a transaction;

A. SITI

B. SOTI

C. SITO

D. SOTO

Answer: A

4. Total Quality Management (TQM) is a management approach

A. Long term success through customer satisfaction.

B. Continuous improvement of the quality of products and processes.

C. Defending the quality of the product.

D. Understanding the product development process.

Answer: B

5. Using tourist data from each country to aggregate total tourist demand is a method popularly known as

A. Break down approach

B. Form up approach

C. Integrative approach

D. Selective approach

Answer: B

6. When a marketer cannot identify the source of competition and wrongly assumes the industry structure, this behaviour is called

A. Marketing Exopia

B. Marketing Phobia

C. Marketing Myopia

D. Marketing Xenoa

Answer: C

7. Viral marketing is an example of

A. Word of Mouth Communication

B. Integrated Marketing Communication

C. Push Model of Communication

D. None

Answer: A

8. The best method of segmenting the market for tourism product and destination is

A. Behavioural

B. Psychological

C. Demographic

D. Geographic

Answer: A

9. Availability of market access is a necessary condition to find out

A. Qualified target market

B. Qualified available market

C. Qualified market share

D. Qualified potential market

Answer: B

10. Closure to the time of travel, pricing powers are with the travel service provider and further from the point of travel, the power is with the traveller.

This method of pricing is called

A. Marginal pricing

B. Dynamic pricing

C. Auction pricing

D. Base rate pricing

Answer: B

1. Fayol’s principles of management does not include

A. Equality

B. Discipline

C. Unity of command

D. Division of work

Answer: A

2. Respective of the study of Fayol and Taylor was

A. Administrative theory, Macro economics

B. Bureaucratic structures, chains of command

C. Senior Managers, effective

D. All managers, First line Managers

Answer: D

3. “Quad” room in a hotel is

A. a room with a seating parlour and a bed.

B. a room for four people fitted with twin beds and two rollaway beds.

C. Two rooms one serving as a living cum dining area and the other with a double bed.

D. two rooms with an interconnecting door, ideal for a family.

Answer: B

4. “Down town hotels” are located at the

A. Precincts of an airport

B. Natural or manmade sites

C. Outskirts of a city

D. Centre of the city in busy commercial and shopping districts

Answer: D

5. “Kitchen stewarding” is a department concerned with

A. preparation and service of sandwiches, fruit platters, juices and shakes.

B. preparation and service of cakes and pastries.

C. storage, maintenance, cleanliness and issue of crockery, cutlery, holloware, Chinaware and glassware to restaurants and kitchens.

D. preparation of tea, coffee and malted hot beverages for various food and beverage outlets

Answer: C

6. “Condominiums” or “Condor” are a type of accommodation that

A. provide services to the bare minimum.

B. owner permit the management to rent out an apartment at other times and rent goes to the owner.

C. provide an extra set of rooms to let out to tourists.

D. owned by several people who will schedule their visit well in advance with the management office to ensure that the room is available.

Answer: D

7. ‘Motels’ are

A. Rooms especially equipped for therapy

B. Mobile homes that families take across the country

C. Fully automated hotels which require minimum human contact

D. Traditional lodges in Europe for the Christian pilgrims to Jerusalem

Answer: C

8. The first Rajdhani Express between Howrah and New Delhi started in the year

A. 1948

B. 1958

C. 1969

D. 1979

Answer: C

9. Tata Airlines was renamed as Air India in the year

A. 1932

B. 1948

C. 1950

D. 1953

Answer: B

10. Spans of Management control create structures with different levels of management

A. Narrow, Flat

B. Wide, Unpredictable

C. Narrow, Tall

D. Wide, Tall

Answer: C

1. Which one of the following is not a component of synergies?

A. Economies of scale and scope

B. Impact of learning curve

C. Economies of financial strategies

D. Economies of corporate and competitive positioning

Answer: B

2. Which one of the following statement is false?

A. Acquisition of fixed asset is of no concern to the Finance Manager.

B. The Finance Manager has to keep a proper balance in the procurement and use of fund.

C. Finance function is important as any other function in an organisation.

D. Debentures and Loans from financial institutions are very important source of long-term funds.

Answer: A

3. Motives for holding cash do not include:

A. Transaction motive

B. Precautionary motive

C. Speculative motive

D. Investment motive

Answer: D

4. Assertion A.: The Statute of Liberty is situated on Bedloc Island in New York (USA) and made by Gustavo Eiffel, the builder of Eiffel Tower.

Reason (R): It is exact replica of statute situated on the bank of river Seine in Paris.

Codes:

A. Both A. and (R) are correct and (R) is the correct explanation.

B. Both A. and (R) are correct, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: D

5. The longest high speed rail route recently launched by China runs between

A. Beijing and Guangzhon

B. Beijing and Mongolia

C. Beijing and Tibet

D. Beijing and Leningrad

Answer: A

6. Assertion A.: One of the most popular beaches in Goa Calangute is a treat for the adventure sports freak.

Reason (R): Foreigners throng the beaches.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

7. The submarine museum which is the first of its kind in South Asia is situated in

A. Hyderabad

B. Vijayawada

C. Visakhapattanam

D. Bhimunipattanam

Answer: C

8. On which famous beach in India, where one can see the statues of Avvaiyar, Netaji Subhash Chandra Bose and Mahatma Gandhi among others?

A. Radhanagar beach

B. Ramakrishna beach

C. Marina beach

D. Anjuna beach

Answer: C

10. Global Distribution System (GDS) is a network of providers that bring product and services, geographically spread across the world, to the door step of the consumers anywhere in the world. Which one of the following is not belonging to GDS:

A. Sabre Computer System

B. Amadeus Computer System

C. Galileo Central Reservation System

D. World Space Reservation System

Answer: B

1. Which one of the pricing strategy that most of the low cost airlines adopted in the recent time?
A. Cost-based pricing

B. Psychological pricing

C. Competition oriented pricing

D. Buyer-based pricing

Answer: D

2. The wholesale tour operator use the yield management for one of the following:

A. Lowering the price to meet expected demand

B. Increasing the price to meet expected demand

C. Maximizing the productivity

D. Maximizing the customer’s expectations

Answer: A

3. Which one is not a true function of a wholesale tour operator?

A. It assembles the services to be sold in a single price tag.

B. It directly provides ground services at all the places.

C. It makes a direct deal with all principle service providers.

D. It takes care of International transport and departure.

Answer: B

4. Which one of the following is a function of a travel agent?

A. It acts as a ground operator.

B. It retails the package tour.

C. It deals with foreign exchange.

D. It is accountable to the cancellation of tour.

Answer: B

5. Assertion A.: Ecological approach is time consuming but sustainable for meeting the need of present and future.

Reason (R): An ecological approach to tourism planning emphasizes on the need for local control over the development process in satisfying local needs.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: A

8. According to Getz and Hall, which one of the following is not a part of the Five approaches of tourism planning at the destination level?

A. Boosterism

B. An economic, industry-oriented approach

C. A cultural approach

D. A sustainable approach

Answer: C

9. Assertion A.: The National Tourism policy of 2002 is meant for informing hygiene, protecting the environment and building infrastructure.

Reason (R): It has certain negative impacts due to lack of well defined policy and planning approach.

Codes:

A. Both A. and (R) are true, (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation of A..

C. A. is true, but (R) is false.

D. (R) is true, but A. is false.

Answer: A

10. Assertion A.: Policy and planning are complementary to each other in laying a solid foundation of tourism development in any country.

Reason (R): Tourism planning is formulated for pro-poor tourism and pro-people tourism.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation of A..

B. Both A. and (R) are true, but (R) is not the correct explanation of A..

C. A. is true, but (R) is false.

D. A. is false, but (R) is true.

Answer: B

1. CAPM stands for

A. Capital Asset Pricing Model

B. Capital Allocation Pricing Model

C. Cost Allocation Pricing Model

D. Cost Asset Pricing Model

Answer: A

2. Vertical mergers take place when the firms are involved in

A. Similar business activities

B. Similar stage of production or service in the value chain

C. Different stages of production or services in the value chain

D. None of the above

Answer: C

3. In the Boston Consulting Group (BCG) model, the horizontal and vertical axis represents respectively

A. Market Demand, Market Price

B. Market Share, Market Growth Rate

C. Market Return, Market Risk

D. Market Supply, Market Securities

4. Assertion A.: The Tourism Emergency Response Network (TERN) is managed by the UNWTO as a leading tourism association of the world.

Reason (R): The TERN does not work under the Risk and Crisis Management (RCM) section of the UNWTO.

Codes:

A. Both A. and (R) are true.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true, but (R) is false.

D. (R) is true, but A. is false.

Answer: C

6. In which year the daily air service was launched from London to Paris?

A. 1947

B. 1919

C. 1939

D. 1957

Answer: B

7. Which of the following are not to be regarded as tourists according to the recommendations of the World Tourism Organisation?

A. Diplomats travelling between their country of origin and duty station.

B. Cruise passengers

C. Pilgrims

D. Visiting friends and relatives

Answer: A

8. The term “Common Interest Tourism” describes

A. Group travel by people with the same interests

B. Group visits between “twinned” towns only

C. A synonym for visits to friends and relatives

D. Visits with a purpose significantly shared by the visitor and the visited

Answer: D

9. The Serengeti National park is located in which country?

A. Zimbabwe

B. Ethiopia

C. Tanzania

D. South Africa

Answer: C

10. The term “Incentive Tourism” denotes

A. A travel rewarded with commissions

B. Travel that has been paid for by a firm as a reward to employees

C. Travel stimulated by inducements

D. Travel using vouchers to cover spending enroute

Answer: B

1. Profitability in relation to investments is not measured by

A. Return assets

B. Return on capital employed

C. Return on shareholder’s equity

D. Expenses ratio

Answer: D

2. India is a member of the Executive Council of UNWTO continuously since how many years?

A. 15

B. 17

C. 18

D. 19

Answer: D

3. The Ministry of Tourism is according high priority to the development of tourism related infrastructure for which external loan assistance is provided by the Japan International Cooperation Agency (JICA) for the development of

I. Ajanta-Ellora

II. Uttar Pradesh Buddhist circuit

III. Bihar Buddhist circuit

IV. Nagarjunkonda-Amravati

Codes:

A. I is correct.

B. I & II is correct.

C. I and III are correct.

D. All are correct.

Answer: B

4. Visa on arrival scheme on India is not extended to the citizens of which country?

A. Finland

B. Japan

C. Cambodia

D. Kazakhstan

Answer: D

5. Assertion A.: Voluntourism is about combining volunteer work with a vacation.

Reason (R): It doesn’t require any specific skills, just a helping attitude that makes a positive impact on the lives of locals of the destination visited.

Codes:

A. Both A. and (R) are true and (R) is the correct explanation.

B. Both A. and (R) are true, but (R) is not the correct explanation.

C. A. is true but (R) is false.

D. A. is false but (R) is true.

Answer: A

6. According to survey of Solo woman travellers conducted by Trip Advisor India, which is the safest city in India?

A. Mumbai

B. New Delhi

C. Ahmedabad

D. Bangalore

Answer: A

7. Which of the following is an essential element of any technical definition of tourism?

A. Expenditure

B. Mode of transport

C. Purpose of trip

D. Type of accommodation

Answer: C

8. According to Medical tourism climate survey conducted in 2013, which are the three topmost leading medical tourism destinations today in terms of patient numbers?

A. India, Thailand and USA

B. India, Turkey and Costa Rica

C. India, Malaysia and Mexico

D. India, Malaysia and Thailand

Answer: A

9. Internal tourism means

A. City tour

B. City and State tour

C. Domestic and Inbound tourism

D. Countryside tour

Answer: C

10. Humayun Tomb’s significance has tremendously increased after it was made attractive product by

A. UNESCO

B. Ministry of Tourism

C. Agha Khan Trust for Culture

D. Archaeological Survey of India

Answer: C

1. The archaeological site – Nagarjunkonda is located on the bank of which river?

A. Godavari

B. Krishna

C. Kaveri

D. Vaigai

Answer: B

2. Rishi Sufi Silsilah which is known for peaceful coexistence among the different religion’s followers belongs to

A. Rajasthan

B. Kashmir

C. Gujarat

D. Karnataka

Answer: B

4. Imtiyaz Mahal is known as a

A. Pavilion in Shah Jahan’s Delhi palace known as the hall of distinction, today it is popularly called the Rang Mahal.

B. Large hall for celebrations of Muharram.

C. Hall for celebration of Eid.

D. School for religious institutions.

Answer: A

495. A documents issued by the Mughal Government to the foreign travellers for their free movement was known as

A. Dastak

B. Cartez

C. Dastur-ul-amal

D. Ain-i Sarkar

Answer: A

496. It is a body of water formed where fresh water from rivers and streams flows into the ocean, mixing with the seawater without making a delta

A. Strait

B. Estuary

C. Prairie

D. Atoll

Answer: B

497. Identify the oldest hospitality chain in India:

A. The Oberoi Group of Hotels

B. The Leela Palaces, Hotels and Resorts

C. The ITC Welcome Group Hotels

D. The Taj Hotels, Resorts and Palaces

Answer: D

498. KOT and BOT are

A. food and alcoholic drinks order ticket

B. Complimentary ticket for food and alcoholic drinks

C. Managers entitlement ticket to dine in restaurant

D. Food and alcoholic drink stock record

Answer: A

499. P-V Ratio Profit-Volume ratio is expressed in percentages and is calculated using the formula

A. Contribution/Sales × 100

B. Sales/Contribution × 100

C. (Fixed cost – Variable cost)/ Sales × 100

D. (Total cost – Fixed)/ cost Sales × 100

Answer: A

500. Which one of the following pairs is correctly matched?

A. Designer hotels based on a theme which provide luxurious personalized services and facilities to their clientele – Boutique Hotels

B. These hotels are situated in large cities mostly have European plan i.e. only room and no meals – Transit Hotels

C. These hotels are mainly located on the surface of the water. The facilities and services of these hotels are similar to those of a regular hotel – Residential / Apartment Hotels

D. These hotels cater specially to the transient passengers and airline crew who are waiting for a connecting flight – Capsule Hotels

Answer: A

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